Operations Manager (Customer Onsite)

Company Description "We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors Founder We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach in logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortun 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission: We recruit, train, and retain the very best logistics and technical experts in the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! www.expeditors.com Job Description The Operations Manager is responsible for orchestrating end-to-end Order Management and logistics supporting Order Management demands. Serving as the primary escalation point and interface between NASA technical leads, program stakeholders, and cross-functional operations, supply chain teams, and partner engagement teams. This role applies deep logistics and systems deployment expertise to deliver mission-critical compute, network, and data center infrastructure on schedule, while maintaining strict adherence to NASA operational standards. Responsibilities Oversee the end-to-end order lifecycle from requisition intake and validation to fulfillment, staging, and site deployment across NASA centers and partner facilities in support of the customer’s journey Serve as the primary escalation point for NASA program managers, engineering teams, and vendor networks regarding complex order inquiries, delays, and critical supply bottlenecks. Direct, mentor, and balance the day-to-day workload of the Operations Coordinator team, handling tiered operational questions and ensuring quality across high-volume order pipelines. Audit and analyze order fulfillment cycles, vendor lead times, and capacity forecasts to identify operational bottlenecks and implement process improvements. Review, refine, and present infrastructure demand forecasts, SLA compliance dashboards, and order status reports to senior NASA leadership and other stakeholders Lead weekly customer operational syncs, pipeline reviews, and cross-functional alignment sessions with site operations, logistics teams, and other various stakeholders Develop, document, and maintain Standard Operating Procedures (SOPs) for order triage, change management, and asset tracking. Execute structured training and onboarding plans to scale coordinator capabilities and ensure compliance with federal asset tracking standards. Assume operational leadership and decision-making authority during critical deployment windows or when senior operations management is unavailable. Foster a high-reliability team culture centered on operational precision, customer partnership, and proactive risk mitigation Qualifications Qualifications Bachelor’s degree in supply chain management, Logistics, Operations Research, Information Systems, or equivalent professional experience. 4+ years of hands-on experience in Order Management, logistics, or technical fulfillment, preferably supporting technical infrastructure, data centers, or mission-critical tech deployments Proven track record leading or mentoring operational teams in fast-paced, …

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