operations manager - core channel fulfillment

THE COMPANY: Hiyo started when three changemakers had one disruptive idea: rethink the way the world drinks. In April 2019, two of Hiyo’s co-founders, Evan Quinn and George Youmans, had relatives hospitalized with alcohol-related issues, which caused both to cut back on their drinking in solidarity with their families. In their late 20s and social to boot, the two soon discovered the massive need for an alternative to alcohol that actually deserved its place at the table. To them, the existing choices all felt like sacrifices, and each one was missing the main reason they wanted to drink—the feeling. Intrigued by their newfound sober curiosity and the lack of options in the non-alcoholic beverage space, they began brainstorming product concepts alongside their close friend from college, Cygne Cooper. This marked the genesis of Hiyo, a non-alcoholic social tonic which produces a similar stress-relieving, mood-boosting feeling that people usually seek from alcohol, but instead from healthy, functional ingredients. The three co-founders have spent years honing their proprietary blend of adaptogens, nootropics, and botanicals to achieve the optimal feel-good “float” effect. With six functionals at the forefront of this feeling, Hiyo launched its first three fruit-forward flavors in May 2021. Since then, Hiyo has continuously added new flavors to its growing line of functional seltzers while showing up in thousands of stores and social spaces across the country. It is currently one of the fastest-growing beverage brands in the United States. THE ROLE: The Operations Manager – Core Channel Fulfillment is a critical role responsible for owning order-to-delivery execution for Hiyo’s core channels: national and regional retailers, wholesale distributors, and the redistribution partners that bring Hiyo to shelf. This role makes sure every purchase order is received cleanly, routed correctly, shipped compliantly, and delivered on time and in full across a growing, multi-node network of co-packers, 3PLs, and distributor DCs. Reporting to the Director of Operations, this role serves as the commercial owner of Hiyo's 3PL partners and the core-channel freight budget, partnering with DSD and DTC channel leads on their volume. and the freight budget for its channel. It sits at the intersection of Sales, Operations, Finance, and our external logistics partners, and owns EDI order flow, distributor and retailer routing-guide compliance, inventory positioning across nodes, and the performance and cost of the warehouse and carrier partners that keep product moving. When an order ships short, a load misses its appointment, a 3PL misses SLA, or a retailer issues a chargeback, this person is the first to know and the one driving it to root cause. This is an ideal role for a systems-minded operator who has lived inside CPG fulfillment, knows EDI, knows vendor compliance, enjoys cutting freight cost per case, and building processes that scale. The Operations Manager – Core Channel Fulfillment will play a hands-on role in turning fulfillment from a cost center into a competitive advantage as Hiyo grows into its next phase. THE RESPONSIBILITIES: Order to delivery Own core-channel order fulfillment from PO receipt through ASN, shipment and proof of delivery, hitting on-time, in-full (OTIF) targets for every account and handing Finance clean data for invoicing Run day-to-day EDI transaction flows, including error and rejection resolution and trading-partner onboarding and testing, partnering with our EDI provider and systems team Oversee 3PL and broker execution of appointments, tendering, tracking and exceptions, stepping in when a load is at risk Partners and cost Serve as business owner for our 3PL partners: build scorecards (OTIF, dock-to-stock, order and inventory accuracy, cost per case), lead weekly and quarterly reviews and corrective action plans, and support rate negotiations, renewals and new-node selection Manage the core-channel freight budget…

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