Operations Manager (Cold Chain & Plasma Operations)
McKessonMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Job Summary The Operations Manager is responsible for the strategic leadership, performance, and compliance of warehouse and distribution operations supporting the storage, handling, and distribution of temperature-sensitive blood plasma and biologic products. This role provides leadership across multiple functional areas, including receiving, putaway, replenishment, inventory control, picking, packing, shipping, and transportation coordination. Key Responsibilities Operational Leadership Provide leadership and direction for all warehouse and plasma distribution operations. Establish operational strategies to achieve customer service, quality, inventory, safety, and financial objectives. Monitor and analyze operational performance metrics, identifying trends and implementing corrective actions when necessary. Develop workforce plans to support current and future business requirements. Partner with site leadership to support business growth, customer onboarding, capacity planning, and operational scalability. Ensure adherence to standard operating procedures (SOPs), work instructions, and regulatory requirements. Lead daily, weekly, and monthly operational reviews focused on performance, service, quality, and continuous improvement. Plasma Operations Provide oversight for the receipt, storage, movement, and distribution of blood plasma and plasma-derived products. Ensure compliance with all customer requirements, GMP, GDP, FDA, OSHA, and applicable regulatory standards. Lead investigations involving product variances, quality events, temperature excursions, customer complaints, and inventory discrepancies. Partner with Quality leadership to ensure audit readiness and successful customer, regulatory, and internal audits. Drive initiatives to enhance product integrity, process compliance, and customer satisfaction. Financial & Business Management Analyze labor utilization, productivity, and throughput metrics to maximize operational efficiency. Identify opportunities for cost reduction while maintaining service, quality, and compliance standards. Support contract performance requirements and customer service level agreements (SLAs). Participate in customer business reviews and operational performance discussions. Develop business cases and recommendations for staffing, equipment, technology, and capital investments. Safety & Compliance Ensure compliance with all company safety policies, regulatory requirements, and environmental standards. Review incident trends and implement corrective and preventive actions. Lead investigations involving workplace injuries, near misses, product incidents, and compliance concerns. Ensure completion of required certifications, regulatory training, and compliance programs. Leadership & Talent Development Lead, coach, and develop supervisors, team leads, and operational personnel. Establish clear performance expectations and accountability measures. Conduct performance reviews, talent assessments, succession planning, and development discussions. Support recruitment, hiring, onboarding, and retention efforts. Continuous Improvement Lead Lean, Six Sigma, and operational excellence initiatives. Drive improvements in productivity, quality, inventory accuracy, service performance, and employee engagement. Utilize data and operational metrics to identify opportunities and measure results. P…