Operations Manager (Class A Office)

Responsibilities: Have you built your career managing Class A office towers and are ready to make an impact beyond a single property? This is an exciting opportunity to leverage your property management expertise in a broader, portfolio-wide role where you’ll serve as a key liaison between corporate leadership and property management teams. Working closely with senior leadership and PMO leaders, you’ll help translate business strategy into action, drive operational improvements, and elevate performance across a premier Class A commercial real estate portfolio. If you enjoy solving complex operational challenges, collaborating with leadership, and helping property teams succeed, this role offers the opportunity to expand your influence, shape best practices, and make a meaningful impact across multiple assets — all while staying connected to the day-to-day realities of property operations. RCMC Portfolio: Hudson Yards | Related | Deutsche Bank Center | Related | 85 Tenth Avenue | Related Responsibilities include, but are not limited to, the following: Operational Excellence Assist in the design, implementation, and monitoring of standard operating procedures (SOPs) and operational best practices, ensuring consistency, efficiency, and a Class A+ level of service across the commercial portfolio Optimize operational systems, tools, and platforms by identifying opportunities and inefficiencies, and implementing solutions to improve overall performance and workflow In coordination with senior leadership, support operational procurement and contracting, including bid processes, negotiation, and service delivery oversight. Portfolio Coverage & Field Support Provide operational support across the portfolio as needed, stepping into property-level gaps at the Assistant General Manager or General Manager level based on business needs and team coverage. Support the operational onboarding of new properties entering the portfolio, including systems set up, vendor transitions and alignment with portfolio standards. Serve as a portfolio-level resource for property teams on escalated operational issues, providing guidance, troubleshooting support, and resolution assistance in a timely manner. Facilitate best practice sharing across property teams by identifying what is working well at individual assets and supporting the replication of those practices across the broader portfolio. Portfolio Initiatives & Performance Tracking Assist with and help drive portfolio-wide initiatives, operational rollouts, audits, and cross-functional projects and process improvements. Track KPIs to measure adoption, performance, and success of operational initiatives across the portfolio Contribute to the preparation of operational reports, dashboards, and executive-level summaries to communicate portfolio performance, initiative progress, and key findings to senior leadership. Change Management & Adoption Develop training, communication, and onboarding materials to support the rollout of new processes, systems, and programs at the property level. Act as a liaison between property teams and corporate functions to ensure alignment, clear two-way communication, and consistent execution. Build and maintain strong relationships across the organization, ensuring honest, timely, and transparent communication at all levels. Financial Management & Budgeting Support expense management efforts, including ongoing assessment of vendor contracts, service agreements, and property-level functions to optimize cost efficiency. Monitor vendor and contractor performance against established SLAs and contract terms, flagging deficiencies and supporting corrective action in coordination with property teams and procurement. Support portfolio annual operating budgets; analyze financial statements on an ongoing basis, including review of variance reports and reforecasts to revenue, expenses, and capital expenditure. Contribute to annual business planning, budgeting, and fo…

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