Operations Manager, Canada

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. Operations Manager, Canada Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Operations Manager, Canada will play a critical role in scaling end-to-end fulfillment and data-driven operations across Canada's eCommerce, wholesale, and logistics channels. ROLE OVERVIEW The Operations Manager, Canada provides strategic direction and day-to-day oversight across the full spectrum of Canada operations — including wholesale, eCommerce, drop ship, make-to-order (MTO), third-party distribution (3PD), third-party logistics (3PL), hot market fulfillment, transportation, inventory control, customs and cross-border compliance, and capacity planning. This role owns real-time order visibility, daily fulfillment strategy, and the operational data pipelines that drive activity across all partners, while building the reporting and analytics ecosystem that enables proactive, data-driven decision-making at all levels. The Operations Manager, Canada delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Cross-Functional Leadership: Partner with internal US-based teams across Supply Chain, Sales, Operations, Logistics, Transportation, and IT to ensure alignment and end-to-end operational continuity across the Canada business unit. Liaise with sourcing, production, customer service, and traffic teams to ensure product flows seamlessly from the US to Canada and intra-Canada, managing order maintenance across finished goods and components to prevent service disruptions. Provide clear direction to all vendors and fulfillment partners on production scheduling priorities, capacity constraints, and operational expectations. People Leadership: Build the analytical infrastructure and internal capability needed to position the Canada Operations team for scalable growth, embedding a continuous-improvement culture through KPI frameworks and visual dashboards. Assume full ownership across all operational areas over time, leading with conviction, intellectual curiosity, and consistent composure under pressure. Fan & Customer Impact (Obsessed with Fans) Own end-to-end fulfillment execution and real-time order visibility across all Canada channels — eCommerce, wholesale, MTO, drop ship, 3PL, 3PD, and hot market — ensuring daily pick…

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