Operations Manager

Status: Full-Time Year-Round

Salary:  $55,000

Hours/Days:  Days and Hours vary based on Business needs.

High school degree, housekeeping experience or personnel management experience.

Summary of the main function/purpose of the position:

The Housekeeping Manager oversees daily operations of the resort’s housekeeping department, ensuring all Premier units and front offices are cleaned, inspected, and prepared to the Premier’s luxury standards. This role is responsible for scheduling, quality assurance, inventory controls, and cross-department communication to deliver exceptional guest and owner experiences.

2. Key Principal duties/responsibilities:

Adhere to Premier’s Culture at all times. Abide by and enforce the company’s

Mission, Vision, Values, Non-Negotiables, and Uniform Guidelines per Premier

Employee Handbook.

Operational Leadership

• Ensure all Premier units are cleaned, inspected, and ready by established check-in times.
• Plan, create, and adjust daily and weekly schedules for housekeepers, QA inspectors, linen technicians, upholstery specialists, dispatchers, and contracted vendors.
• Monitor productivity and quality output, addressing deficiencies and implementing corrective actions.
• Conduct regular walk-throughs to assess cleanliness standards and verify performance.

Quality Assurance & Inspections

• Oversee all QA processes, daily inspections, and follow-ups on deficiencies.
• Manage deep clean scheduling, communication, execution, and post-clean inspections.
• Conduct tower inspections, VIP/owner arrival inspections, and pre-arrival readiness checks to ensure premium guest satisfaction.

Inventory & Supply Management

• Maintain accurate inventory levels of linens, guest supplies, equipment, and chemicals.
• Oversee purchasing, receiving, billing, and budget adherence for all housekeeping supplies.
• Ensure organization and cleanliness of stock rooms, linen rooms, and linen chute areas, including scheduled cleanings and audits.

Vendor & Team Coordination

• Coordinate with external vendors and upholstery specialists for specialty cleaning, carpet care, and other contracted tasks.
• Train, coach, motivate, and performance-manage housekeeping staff to uphold high standards of luxury service.

Communication & Collaboration

• Communicate with guests and owners regarding housekeeping-related inquiries, requests, and feedback.
• Partner with Front Desk, Owner Relations, and Maintenance teams to ensure seamless communication for room statuses, guest concerns, maintenance issues, and owner stays.
• Collaborate with Maintenance on unit readiness, repair needs, and project scheduling.

Administrative Duties

• Review and approve timesheets, scheduling changes, and payroll-related tasks.
• Monitor departmental productivity, cost-per-unit, quality, and guest satisfaction
• Prepare reports on inventory usage, inspection outcomes, staffing needs, and budget variances.

Occasional duties or projects which may be performed at irregular intervals:

Additional responsibilities and tasks as needed

III.        Accountability: Areas in which the position is accountable/responsible:

• Records: 

Responsible for ensuring accurate, compliant, and secure recordkeeping of employees, vendors, guests, and owners.  

• Accuracy and confidentiality of owner/unit profiles, billing, and correspondence.         
• Safety:   The work environment must be kept safe at all times. Any unsafe conditions should be addressed immediately. Your personal safety is your responsibility.

 Customer Service: Responsible for maintaining high levels of guest and owner satisfaction through exceptional service delivery and problem resolution

4. Supervisory Responsibility:

·  Oversee daily team operations to ensure tasks are completed accurately, efficiently, and on schedule.

·  Assign, adjust, and monitor staff workloads to meet operational needs.

·  Train, coach, and support team members to maintain performance and quality standards.

·  Conduct inspections or quality checks to ensure work meets company expectations.

·  Provide real-time feedback, corrective action, and recognition to team members.

·  Communicate daily priorities, updates, and changes to staff and management.

·  Address guest, client, or customer concerns professionally and promptly.

·  Ensure all team members follow safety procedures, policies, and company standards.

·  Maintain documentation such as reports, logs, checklists, and attendance records.

·  Support inventory management by monitoring supply usage and addressing shortages.

·  Collaborate with other departments to coordinate workflow and resolve issues.

·  Assist with interviewing, onboarding, and training new team members.

·  Uphold a positive, productive work environment by modeling professionalism and teamwork.

·  Report operational issues, staffing needs, and performance concerns to management.

·  Lead by example with a strong work ethic, communication, and service-focused behavior.

Educational and/or equivalent in experience requirements: 

Strong interpersonal and communication skills.

Previous hospitality or customer service experience preferred

Ability to problem-solve and remain composed under pressure.

Basic computer skills and the ability to learn resort software programs.

Team-oriented mindset with a commitment to delivering outstanding service.

5. Specialized equipment or machines used in the course of the duties of the position

Property Management System (PMS) and Housekeeping Software – for managing guest reservations, check-ins/outs, room

assignments, billing, and reporting

Email, Key Card Systems, Microsoft Word, Microsoft Excel

6. Physical demands: (specifics to the job itself)

Must be able to stand and walk for long periods of time throughout the entire shift.

Must maintain professional posture, appearance, and engagement 

Frequent walking, standing, and moving throughout lodging facilities, including units and property grounds

Occasional bending, stopping, reaching, kneeling, or climbing stairs

Must be able to lift, carry, or move items up to 25 pounds (e.g., supplies, reports, small equipment) as needed.

Must maintain professional posture, appearance, and engagement

While performing the duties of this job, the employee is regularly required to use their hands,

and is required to talk and hear.

The employee is required to reach with their hands and arms.

Specific vision abilities required by this job include close vision, peripheral vision, and the ability to

adjust focus.

Must be able to maintain focus and professionalism in a fast-paced, high-volume

hospitality environment.

Flexible availability required— shifts may include mornings, evenings, weekends, and holidays

VIII. Work Environment:

The position requires regular interaction with guests, owners, vendors, and staff across multiple departments.

May be exposed to varying indoor temperatures and outdoor weather conditions

Exposure to standard office equipment (computers, telephones, printers) and

exposure to cleaning products, maintenance materials, or other chemical agents used in

Housekeeping operations.

The environment can be fast-paced and service-driven, requiring multitasking and prioritization

under time constraints.

Noise levels may vary from quiet (office setting) to moderate or high (busy lobby,

housekeeping, or maintenance areas).

Work schedule includes evenings, weekends, and holidays based on business demands or

operational needs.

IX. Additional Remarks: 

Ability to work with minimum supervision and a high degree of autonomy.