Operations Manager

The role Location: Specsavers’ British Columbia Distribution Centre, Delta, BC Welcome to Specsavers – where we’re not just about eyecare and eyewear, but changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians. Founded 40 years ago in the UK by visionary husband and wife optometry duo Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations. In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare. If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight. What You’ll Do The Operations Manager is primarily responsible for the day-to-day management of Manufacturing and Distribution operations across the British Columbia Distribution Centre. They will provide visible, hands-on leadership to ensure a safe working environment, operational excellence and the consistent delivery of service, quality and productivity targets. The role focuses on operational execution, labour planning, coaching, continuous improvement and proactive management of operational risks. Key Responsibilities Warehouse Operations Champion a culture of Health & Safety excellence, ensuring a safe working environment at all times. Lead the day-to-day management of warehouse and manufacturing operations, providing visible operational support across all shifts. Conduct regular operational floor walks to monitor workflow, identify operational risks and ensure corrective actions are completed. Ensure service expectations are achieved through effective planning and execution. Monitor, validate and communicate KPIs, identifying trends and implementing corrective actions. Complete and documenting Root Cause Analysis for significant operational issues. Collaborate with Demand Planning to manage workload fluctuations. Maintain inventory accuracy and warehouse performance. Plan effective workflow across all areas to manage labour and resources to achieve productivity, service and budget expectations. Coach frontline leaders through regular one-to-one meetings. Ensure SOPs and operational processes are consistently followed and improved. Manufacturing Operations Deliver manufacturing performance in line with quality, service and cost objectives. Support production planning and capacity management. Drive continuous improvement initiatives. Support implementation of new equipment and systems. Manage departmental costs and labour utilisation. Leadership, Management & Development Provide visible hands-on leadership and coaching. Lead daily operational reviews and ensure actions are completed. Hold leaders accountable while supporting development. Promote accountability, teamwork and operational excellence. Apply performance management consistently. Develop team capability through coaching and feedback. Relationship Management Build collaborative relationships with stakeholders. Communicate operational performance, risks and recovery plans until resolved. Operational Planning & Continuous Improvement Support service and cost improvement initiatives. Drive Lean improvements and process optimisation. Monitor performance through KPI reviews and reporting. Proactively manage operational risks. Support implementation of new systems. Ensure CSR, Health & Safety and Quality compliance. What We’re Looking For Strong understanding of provincial …

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