Operations Manager

SUMMARY

Provides leadership and direction to functional areas to maximize efficiency, productivity, quality, and customer satisfaction. Oversees operations and implements improvements of policies, procedures, safety protocols, and quality standards to meet or exceed Company objectives. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Determines daily work priorities and adjusts work activities accordingly. Communicates schedules and productivity goals for each functional area. 
• Applies methodologies to identify and implement initiatives to improve productivity, quality, performance, and efficient delivery of products and services to our customers.
• Identifies ways to increase efficiency and cost effectiveness. Collaborates with other functional areas to implement change. 
• Prepare and control operational budgets. Developing and implementing cost reduction strategies, maximize production throughput, and mitigate warranty repairs, defects and RUR’s to optimize profitability.
• Work closely with department leaders and team leaders to meet customer expectations including on-time delivery of orders, quality requirements, expedited orders, and customer complaints.
• Ensures employees in each functional area follows established policies and procedures and generates finished work that meets or exceeds customer expectations. 
• Provides leadership, guidance, and development to employees under direct supervision.
• Determines and initiates training based on current and future needs of the organization.
• Partners with Quality to identify non-conformities and opportunities for improvement. Facilitates the implementation of corrective action and preventive action plans as well as continuous improvement projects.
• Attends staff meetings and other required meetings to discuss sales trends, issues, competitive activities, and opportunities to maximize sales efforts.
• Regularly monitors each team member’s adherence to safe work practices and Company’s safety policies as well as all quality policies and procedures.
• Addresses employees’ concerns and questions promptly and with appropriate feedback to affected employee(s). Answers employees’ questions related to company policies or directs employees to appropriate resource. Ensures employees follow policies and coaches employees as needed.
• Provides positive and constructive feedback to employees verbally and in writing. Documents feedback using the correct form and format per company policy/procedure. Completes and delivers performance reviews for employees.
• Assists employees with difficult or unusual issues and situations, making decisions about disposition of situation or the need to seek additional authorization for action. Maintains sensitivity to employee issues and knows when to refer employees to the correct resource person. Helps employees identify training needs. Ensures employees receive appropriate training necessary to meet and exceed job expectations. Coaches employees requiring additional support and training.
• Conducts interviews and makes employment related decisions, including hiring, disciplinary and termination decisions.
• Participates in leadership training and other company programs to develop leadership and job skills.
• Performs other duties and/or leads various company/business initiatives/projects as directed by leadership.

SUPERVISORY RESPONSIBILITIES

Leads multiple departments within the organization including production, engineering, and logistics. Provides overall guidance for all functional areas, leaders, and support departments.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. ?The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE

• Two-year degree in Business and Operations Management or related field or equivalent combination of education, training and/or experience preferred. Two-year degree in Electronics Engineering helpful.
• At least two years of experience in Operations Management field with preferred 3+ years in a Lead, Supervisor or Manager role. 
• Previous project management experience is highly desirable. 
• Previous experience in an industrial equipment repair, maintenance, and or electronic manufacturing organization preferred.

KNOWLEDGE, SKILL AND ABILITY

• Ability to work and communicate effectively, written and verbal, with all levels and functional areas of the business as well as vendors and customers. 
• Ability to handle job-related matters in a professional, diplomatic and confidential manner. 
• Strong organizational, analytical, and problem-solving skills. 
• Strong working knowledge of LEAN/Six Sigma methodologies and practices.
• Requires familiarity with all Microsoft applications, including Outlook, Excel, and Word. 
• Must have strong self-initiative. 
• Must have strong attention to detail and organizational skills. 
• Requires strict confidentiality in dealing with sensitive, private information. 
• Requires effective interpersonal skills. 
• Must be able to perform basic math calculations. 
• Ability to willingly participate in a team environment to achieve departmental and organizational goals and objectives. 
• Ability to work with established deadlines. 
• Requires ability to assess situations, prioritize, re-prioritize and make appropriate decisions. 

PHYSICAL DEMANDS/WORK ENVIRONMENT:

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

Frequent sitting to perform computer activities. Frequent walking and standing to oversee functional areas.

• Occasional climbing, bending, stooping, kneeling, crouching and crawling in order to examine raw materials, work-in-progress and finished goods. 
• Occasional lifting, moving, carrying, pushing/pulling up to 50 pounds without assistance. Over 50 pounds assistance is provided.   
• Frequent use of eye, hand, and finger coordination enabling the use of office equipment or computers. 
• Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone. 

WORK ENVIRONMENT

The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

Generally works in a climate-controlled environment. 

• Frequently works in a warehouse, non-climate-controlled environment. 
• Ability to occasionally travel domestically. 

 Occasional: activity exists less than 1/3 of the time. 

Frequent: activity exists 1/3 and 2/3 of the time. 

AES is an Equal Opportunity Employer, including disabled and vets.