Operations Manager
Patterson CompaniesPrimary Location Vancouver, Canada Job ID R111811 Job Summary As Operations Manager with Patterson Dental, you will partner with the Branch General Manager and the Service Manager to develop (and implement) strategies, carry out best practices and reach branch objectives. You will direct and supervise all branch operational functions, including but not limited to equipment, event planning and customer education, customer service, accounting, showroom, and inventory management. Essential Functions Lead the operations team with a positive, professional attitude, setting an example that supports a strong branch culture. Manage equipment inventory control processes, timely reconciliation of discrepancies and support accurate billing of equipment related transactions. Develop and implement action plans to correct operational weaknesses in key areas such as credits and receivables and implement improvements that ensure compliance and overall branch efficiency. Coordinate activities required to ensure timely collection of branch’s delinquent accounts. Support the sales team and coordinate the operational execution of sales and marketing initiatives. Develop and implement spending control procedures; analyze cost data and apply corrective actions to eliminate unnecessary expenses (as well as acting according to established recommendations). Provide coaching, guidance, and performance evaluation to team members to support continuous improvement. Analyze financing, rental, amortization, transport, and practice plan costs to prevent misuse and take corrective action when issues arise. Effectively interpret and communicate company policies to ensure consistent understanding and compliance. Ensure company assets are utilized adequately to meet company objectives. Monitor and manage the operations budget, ensuring all expense categories are consistently controlled and aligned with financial targets. Collaborate with the General Manager and Service Manager to build and maintain a strong customer service focused culture within the branch. Perform other duties as assigned to support overall branch success. Job Qualifications Bachelor’s degree in management, accounting, or a related field; an equivalent combination of education and relevant professional experience will also be considered. Minimum of two years’ experience in a supervisory or equivalent leadership role. Strong background in operations management, finance, inventory management, accounting, and human resources. Knowledge of the dental industry is an asset. Capability to plan, organize, problem-solve, and make timely effective decisions is essential. Excellent written and verbal communication skills in English. Ability to perform a variety of general accounting tasks. Proven track record of collaborating effectively in a team environment. Detail-oriented with a high degree of initiative. Strong interpersonal and leadership skills Proficiency with computers, including strong working knowledge of MS Word, Excel, and Teams. Experience with SAP is an asset. The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $85,200.00 - $116,400.00 We provide competitive benefits, unique incentive programs and rewards for our eligible employees. Benefits include full Medical, Dental, and Vision benefits and an integrated Wellness Program. Also included: A 401(k) retirement savings plan with an up to 4% employer match, 9 paid holidays, 2 floating holidays, and Paid Time Off starting at 120 hours per year for full-time employees, Volunteer Time Off (VTO), educational assistance program, full paid parental and adoption leave, employee assistance program, and a Patterson Perks Program.