About Us
We are a well established commercial cleaning company based in Fargo, ND seeking a highly capable Operations Manager to oversee and lead our day to day operations. This role is ideal for a proactive problem solver who thrives in a fast paced environment, excels at managing people, and takes ownership of operational success.
Position Overview
The Operations Manager will be responsible for overseeing all aspects of daily operations, managing staff, maintaining strong client relationships, and ensuring high-quality service delivery. This is a leadership role with significant responsibility and opportunities for growth. This position does require the Operations Manager to work some early evenings as needed.
Key Responsibilities
- Oversee the day to day operations and deliver quality service.
- Manage and supervise employees to include hiring, training, scheduling and performance management and termination when necessary.
- Create and manage staff schedules to ensure full coverage and operational efficiency.
- Serve as the primary point of contact for employees and clients, addressing issues promptly and professionally.
- Coordinate operational efforts with supervisors, employees and clients.
- Troubleshoot problems and resolve quickly and effectively.
- Ensure compliance with company policies, government agencies, state and federal laws.
- Meet quality expectations of company management and clients.
- Continuously improve processes to support business growth and efficiency.
Required Skills & Qualifications
- Proven experience in management, preferably in service-based or operation driven businesses.
- Strong problem solving and decision making abilities.
- Demonstrated experience managing clients, employee people and teams.
- Excellent written and verbal communication skills.
- Ability to communicate professionally and effectively with both employees and clients.
- Highly organized with strong scheduling and time-management skills.
- Comfortable handling administrative duties and government agencies.
- Self-motivated, dependable and accountable.
Compensation and Benefits
- Competitive salary with benefits to include health/dental insurance & 401K
- Performance based bonuses and incentives.
- Opportunity to play a key leadership role in a growing company