Operations Manager

Job Summary: The Operations Manager position is responsible for ensuring the success of the Company’s business development strategy in an assigned territory or region while directly managing the battery delivery staff of Service Route Representatives (SRRs). This position will require occasional travel throughout the CAUS Territory. Business needs may require regular time away from home including overnight/working outside of normal business hours. This position is key to the effective delivery of the Club Assist operations and service offerings to our customers and as such, this position requires an individual who is prepared to work within all areas of the business including hands-on leadership and proactive management. Supervisory Responsibilities: Monitor SRR and SRM vehicle reporting weekly and provide coaching/discipline as needed or directed by Club Assist safety department. Responsible for hiring, training, performance management, direction, and supervision of direct report, Service Route Representatives, Service Route Managers and Service Route Trainers Duties/Responsibilities: Responsible for meeting sales budget and assigned key performance indicators (KPI’s) for their area of responsibility. Responsible for performing, at minimum, an annual SRR route efficiency review for all assigned SRR’s and SRM’s. Identify and resolve specific issues related to inventory management practices, sales performance, warranty administration, driver training and/or performance management. At a minimum, perform semi-annual consignment versus sales reviews for all assigned battery service providers and provide adjustment recommendations to AAA Club field staff and direction to assigned SRR’s and SRM’s. Ensure SRR Department of Transportation (DOT) and internal Club Assist safety compliance for all assigned SRR’s and SRM’s. At a minimum, perform 2 vehicle safety audits per year for every assigned SRR and/or SRM. Conduct fleet vehicle reviews related to product loading and capacity and provide options for assigned routes. Identify market trends and introduce new battery product options to AAA Club for approval/consideration. Develop local and district management business relationships with battery manufacturer and 3rd party product storage contacts within the assigned region. Manage 3rd party battery product delivery/distribution and resolve any related issues or concerns. Establish and maintain the annual SRR and SRM vacation calendar and ensure adequate coverage at all times building flexibility and contingency into the schedule. Actively contribute ideas and suggestions to mitigate risk and improve Health and Safety performance within the area of responsibility. Promptly report all accidents/incidents/near misses to Club Assist Safety department, participating in any associated accident investigations and assist in successfully and expeditiously implementing any corrective action required. Responsible for ensuring the Club Assist brand is promoted at every opportunity in a positive and professional manner. Required Skills/Abilities: Bachelor’s Degree, Mechanical Trade Qualifications or equivalent experience Experience in leading an operational service business. Successful track record managing an operational team and influencing stakeholders. Track record in engaging and influencing senior leadership and management teams to drive growth and deliver change programs effectively. Track record of delivering outstanding customer service levels. High-level expertise in a variety of the field's concepts, practices, and procedures. Engage and influence the work of others. Demonstrate a wide degree of creativity and latitude. Experience within the automotive industry, roadside service, or mobile services will be viewed favorably. Able to review data, market conditions, and opportunities to make sound decisions and judgments. Good communication skills – verbal & written leading to high l…

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