Operations Manager

Company Overview Pella Products of Houston is an independently owned and operated distributor of Pella Corporation windows and doors serving homeowners, trade professionals, builders, and commercial customers throughout the Houston market. Our teams support the customer experience from product selection and order fulfillment through delivery, installation, service, and ongoing support. We are committed to quality workmanship, responsive communication, safe and efficient operations, and continuous improvement. By working across Sales, Customer Service, Project Coordination, Installation, Service, Warehouse, and Delivery, we strive to earn trust, strengthen customer relationships, and deliver exceptional experience consistent with our Vision and C.O.U.R.A.G.E. values. Our Vision: To be Houston's most trusted window and door partner, delivering exceptional experiences rooted in integrity and C.O.U.R.A.G.E. Caring: Showing genuine concern for customers, teammates, and our community. Ownership: Taking responsibility for our actions, decisions, and results. Unity: Working together with trust, collaboration, and a team-first mindset. Respect: Valuing each person's time, effort, and perspective. Accountability: Doing what we say and holding ourselves to high standards. Growth: Continually learning, improving, and evolving as individuals and as a team. Excellence: Going beyond expectations in the quality of our work and service. Position Summary The Operations Manager is an exempt leadership position responsible for overseeing the day-to-day operations of Pella Products of Houston, including Installation, Service, Warehouse, Delivery, Project Coordination, and related operational support functions. The position provides leadership, direction, and accountability for operational performance, order fulfillment, customer experience, inventory management, employee development, safety, and continuous improvement. Reporting to the Senior Sales Manager, the Operations Manager works cross-functionally with Sales, Customer Service, Human Resources, Finance, and Executive Leadership to align operational capabilities with company growth, profitability, customer satisfaction, and Pella Products of Houston's Vision and C.O.U.R.A.G.E. values. Essential Duties and Responsibilities : Leadership and Team Development · Recruit, hire, onboard, train, coach, and develop operational personnel and assigned leaders. · Establish clear performance expectations, conduct regular coaching discussions and performance evaluations, and hold team members accountable for results. · Ensure operational teams are appropriately staffed and cross-trained to meet current and anticipated business needs. · Provide timely, factual feedback; recognize strong performance; and address performance concerns in partnership with Human Resources. · Promote a culture of Caring, Ownership, Unity, Respect, Accountability, Growth, and Excellence. Operational Leadership and Order Fulfillment: · Lead daily activities across Installation, Service, Warehouse, Delivery, Project Coordination, and related operational support functions. · Ensure customer expectations regarding order fulfillment, installation, delivery, and service are communicated and consistently addressed. · Maintain accountability for operational execution from order release through project completion and post-installation service. · Develop and communicate operational goals, priorities, procedures, and performance standards. · Ensure effective use of staffing, inventory, equipment, facilities, and other company resources. · Respond to or delegate escalated operational and customer concerns and ensure timely resolution. Operational Excellence and Continuous Improvement: · Lead continuous improvement initiatives that improve quality, service, productivity, cycle time, and profitability. · Develop, monitor, and analyze operational measures …

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