Operations Manager

Perched sixty stories above Lower Manhattan, Manhatta serves seasonal, inspired cooking, and offers stunning views of New York City, its bridges, and waterways. Manhatta is a restaurant and full-service event space from Danny Meyer’s Union Square Hospitality Group, combining sky-high views with down-to-earth hospitality.

Who you are:

The Operations Manager is a key member of the team and a strategic partner in driving financial discipline, purchasing excellence, and operational efficiency. You bring a proactive, solutions-oriented mindset - identifying opportunities, improving systems, and supporting smart decision-making before challenges arise. 

You are a strategic partner to the culinary and floor leadership teams, bridging the gap between the kitchen’s creative vision and financial realities of the business. You understand that not all products are interchangeable - that generic button mushrooms can serve a stock preparation, but when a chef specifies morels for a signature dish, your job is to find the best available source for morels and source them without compromise. You bring that same intelligence and nuance to every category of spend.

You understand the balance between quality and cost, partnering closely with Culinary and Operations teams to ensure purchasing decisions support both the integrity of the menu and the health of the business. You are highly organized, analytically driven, and collaborative, with a strong sense of ownership over the tools, processes, and relationships that support the restaurant’s success. 

What you’ll do:

• Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth
• Own and actively manage Cost of Goods Sold by monitoring pricing, identifying trends, and surfacing opportunities for savings and efficiency 
• Partner with Culinary and Operations teams to guide purchasing decisions, balancing product integrity with cost awareness 
• Develop and maintain a clear purchasing philosophy distinguishing commodity items where substitution or volume leverage drives savings from spec-critical ingredients where the chef’s intent must be honored
• Build and maintain vendor relationships, sourcing new partners, negotiating pricing, and ensuring consistent product quality 
• Build and maintain a comprehensive vendor pricing matrix, a living spreadsheet that captures item-level pricing, pack sizes, lead times, and vendor contact information
• Lead and leverage all aspects of Foodager and Bevager (Craftable) to ensure best-in-class strategy and decision-making across all Cost of Goods Sold categories
• Lead inventory, ordering, and invoice processes to ensure accuracy, timeliness, and alignment with financial goals 
• Collaborate with Director of Operations and cross-functionally with Supply Chain, Finance, and other teams to create ordering SOPs and support budgeting, forecasting, and operational improvements 
• Partner with culinary leadership during menu development and seasonal transitions to access the cost implications of new ingredients, identify preferred vendors, and establish pricing benchmarks before items go live
• Support the Facilities Manager across all facilities needs at Manhatta, helping achieve efficient and cost-controlled operations

What we need from you:

• 2+ years of experience in operations, purchasing, or a related role (hospitality or food & beverage preferred) 
• Strong analytical and organizational skills with the ability to translate data into actionable insights 
• Experience managing vendors and building effective supplier relationships 
• Familiarity with purchasing and inventory systems (Craftable or similar platforms preferred) 
• Proficiency in Excel or Google Sheets 
• Clear and effective communication skills with a collaborative, team-first mindset 
• A proactive, detail-oriented approach with the ability to manage multiple priorities in a fast-paced environment 

What you’ll get from us:

At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As an Operations Manager, you’ll enjoy:

• Competitive pay and bonus potential: Annual compensation of $70,000 - $80,000 plus eligibility for a performance-based bonus, with consideration for your experience and impact
• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
• Time to recharge: Generous paid time off and paid parental leave to support life outside of work
• Investing in your future: A matched 401(k) plan to help you grow long-term savings
• Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services.
• Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
• Dining Credit: An annual dining credit to enjoy exceptional meals and experiences at any of our restaurants 
• Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones 
• Convenience & flexibility: Pre-tax commuter benefits for transit and parking
• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality.

Putting Enlightened Hospitality into Practice

Integral to our culture are our six behaviors. Our behaviors guide how we work together.

• We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
• Turn over the rocks and always be connecting dots to build uplifting experiences and relationships
• Center the salt shaker with an unwavering commitment to excellence and the values that matter most
• Write a great next chapter. The road to success is paved with mistakes well-handled
• Bring a charitable assumption and err on the side of generosity
• Leave our campsite better than we found it; always responsible for the impact of our wake

*The above represents the expected salary range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors. 

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.