Operations Manager, Aftermarket Tooling (Onsite)

Date Posted: 2026-09-24 Country: United States of America Location: US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems. Security Clearance Type: None/Not Required Security Clearance Status: Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. What You Will Do: Pratt & Whitney’s Tooling Support Services (TSS) is seeking an experienced Operations Manager to lead our Logistics operations within the TSS team. This is a key member of the Tool Support Services leadership team. The person in this role will manage the 3PL support relationship, customer service, and procurement team as well as the main focal for supplier quality and collaborating on audit schedule and dispositioning non-conformances all while maintaining a focus on delivering the right tool, on time, every time. Key Responsibilities: Manage cross-functional communication, ensuring clear ownership, timing, and closure of open actions Focal for Supplier Quality audits/ disposition/ prioritization Support weekly production meetings with Procurement/ CSR’s Drive CORE initiatives on-site Drive resolution by coordinating across outsourced labor and PW employees Maintain visibility to execution risks, gaps, and recovery to receiving, inspection, and shipping Provide execution inputs into capacity and resource planning Interface directly with site and working teams to ensure alignment and follow-through Ensures personnel conduct timely and accurate inventory transactions, receipt, put away, picking and issuing of material to/from stock in assigned warehouse/stockrooms to support timely and accurate delivery of material to production or customers. Ensure timely completion, resolution and analysis of cycle-counts to drive improved inventory accuracy. What You Will Learn Learn about the Aftermarket Aerospace industry and the tooling process across multiple customers and business units. Grow into a key member of the Tool Support Services leadership team engaging with outsourcing support, customer service, and procurement team as well as the main focal for supplier quality and collaborating on audit schedule and dispositioning non-conformances all while maintaining a focus on delivering the right tool, on time, every time. Qualifications You Must Have Advanced Degree and 7+ years of experience in Logistics, Supply Chain, Engineering, Manufacturing, Military, Aftermarket, Aerospace or Aviation industry; OR Bachelor’s degree and 10+ years of relevant industry experience; OR Associate's degree and 12+ years of relevant industry experience. OR 14+ years of hands-on relevant industry experience. Qualifications We Prefer Degree in STEM field; Engineering, Business or Supply Chain. Experience managing 3PL relationships and Logistics/Warehouse Operations Personnel management experience to include developing and leading teams Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution Experience using analytical and problem-solving skills to effectively identify and resolve issues and mitigate risks. Experience with MS Office programs and ERP systems, ideally SAP Warehouse and Sales modules Aft…

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