Operations Manager
Compass Group USAPosition Title: Operations Manager Salary: $75,000 - $80,000 Other Forms of Compensation: Comprehensive Benefit Package A family of companies and experiences As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. Job Summary Compass Group is seeking an Operations Manager to help lead a premier luxury hospitality destination in Boston. This role is ideal for a hospitality professional who thrives in fast-paced, guest-focused environments and enjoys balancing operational excellence with exceptional service delivery. Working closely with senior leadership, the Operations Manager will oversee daily operations, support team development, and help create memorable guest experiences. This position offers the opportunity to make a meaningful impact while contributing to a culture centered on hospitality, collaboration, and continuous improvement. This flagship hospitality environment serves discerning guests seeking elevated dining, premium amenities, and personalized service. Designed to deliver a seamless and sophisticated experience, the operation combines culinary excellence with world-class hospitality standards. The Operations Manager will partner with culinary, service, and business leaders to ensure a consistently high-quality experience while supporting operational efficiency, team engagement, and client satisfaction. Key Responsibilities Support and oversee daily hospitality operations to ensure service excellence and operational consistency. Lead, coach, and develop front-line managers and team members while promoting a culture of inclusion, accountability, and engagement. Partner with culinary and service teams to deliver exceptional guest experiences. Monitor operational performance and implement process improvements that enhance quality and efficiency. Assist with labor planning, scheduling, inventory management, and cost-control initiatives. Ensure compliance with food safety, sanitation, health, and workplace safety standards. Analyze guest feedback and operational data to identify trends and opportunities for improvement. Collaborate with leadership on employee training, onboarding, and professional development programs. Support special events, VIP experiences, and high-profile service initiatives. Foster strong relationships with internal partners and stakeholders to ensure seamless execution of operational goals. What We're Looking For Experience in hospitality, luxury hotels, premium foodservice, private clubs, fine dining, or guest experience-focused operations. Demonstrated ability to lead teams in a service-oriented environment. Strong organizational and problem-solving skills with attention to detail. Experience supporting operational performance, budgeting, labor management, or cost controls. Excellent communication and relationship-building abilities. Ability to remain adaptable and composed in a fast-paced environment. Commitment to delivering exceptional guest experiences through collaboration and continuous improvement. Familiarity with food safety, sanitation, and operational compliance standards. Associate's or Bachelor's degree in Hospitality, Business, Culinary Management, or a related disci…