Operations Manager

Position Summary The Operations Manager is responsible for overseeing the day-to-day operations of the Mace production and distribution facility in Cleveland, OH, including low-volume chemical manufacturing (blending and filling), product assembly, and warehouse operations. This is a hands-on, working manager role that combines operational leadership with execution of order fulfillment, facility management, production, and supplier management. The Operations Manager ensures production and warehouse activities are performed safely, efficiently, accurately, and in accordance with company standards and regulatory requirements, and works closely with Finance to develop and manage the operating budget and all spend related to the operation. The position leads a team of 10–15 employees and is expected to build and maintain a culture focused on safety, compliance, quality, operational excellence, and people development. Essential Responsibilities Oversee production, assembly, and warehouse operations, including chemical blending (mix) and filling, product assembly and packaging, inventory management, receiving, put-away, picking, packing, shipping, and returns. Work with team to plan and schedule production runs based on customer demand, inventory levels, and material availability. Develop, maintain, and train employees on standard operating procedures (SOPs), batch records, and work instructions for blending, filling, assembly, and warehouse processes. Own the Mace compliance program, ensuring operations and products comply with all applicable local, state, and federal regulations (e.g., OSHA, EPA, DOT hazardous materials shipping, and state-specific product requirements). Accountable for production and warehouse productivity, accuracy, service levels, and operational efficiency. Ensure raw materials, chemicals, components, and finished goods are properly handled, labeled, stored, and maintained, including proper segregation and storage of flammable and hazardous materials. Support and collaborate with team responsible for purchase orders, supplier relationships, and maintain appropriate inventory levels of raw materials, components, and packaging. Identify operational issues and work with production and warehouse personnel and management to develop timely solutions. Conduct physical inventory and cycle counts, reconciliations, and investigations of inventory discrepancies. Accountable for ensuring production and warehouse processes and procedures are followed consistently. Ensure product quality through in-process and final inspections, batch documentation, lot traceability, and nonconformance and corrective action processes. Lead continuous improvement initiatives (e.g., 5S) designed to improve productivity, quality, cost, and service. Manage the facility and equipment preventive maintenance program, including blending, fill lines, assembly equipment, and material-handling equipment. Ensure production and warehouse equipment, work areas, and storage locations are maintained in a safe and organized condition. Partner with Finance to develop and manage the operating budget, control costs, and support accurate inventory valuation. People Leadership & Communication Provide day-to-day direction, coaching, and support to a team of 10–15 production and warehouse employees. Hire, onboard, train, and develop employees; set clear expectations, conduct performance reviews, and address performance and conduct issues in partnership with HR. Cross-train employees to build flexibility across blending, filling, assembly, and warehouse functions. Communicate effectively with transportation providers, suppliers, customers, outside agencies, and management teams. Plan staffing, shift coverage, and workload based on production schedules, business volume, and operational needs. Promote a culture of accountability, teamwork, safety, and continuous improvement. Provide timely, constructive feedback on employee and vendor performance. Safety …

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