Operations Manager

Keller Warehousing & Co-Packing is seeking an experienced Operations Manager to oversee the day-to-day operations of a new warehouse in Vacaville, CA . This position is responsible for driving performance in safety, customer service, productivity, employee development, and profitability. The Operations Manager will lead warehouse teams, manage customer and vendor relationships, monitor operational and financial performance, and partner closely with Director of Operations and other departments to drive continuous improvement and ensure company and customer expectations are met. Key Duties and Responsibilities Oversee daily operations and overall performance of assigned warehouse locations. Lead, coach, and develop warehouse teams while holding employees accountable for performance, attendance, safety, and job expectations . Support hiring, onboarding, training, performance management, corrective action, and employee development. Partner with assigned warehouse locations to quickly resolve operational and customer concerns. Monitor productivity, labor, customer service, contractual requirements, and overall operational performance. Develop and manage productivity metrics, warehouse management system reporting, and operational performance measures to identify labor trends and workflow inefficiencies. Develop and maintain Standard Operating Procedures for assigned warehouse locations. Lead continuous improvement initiatives, including Lean Six Sigma, Kaizen, and corrective action processes. Manage equipment needs, labor costs, invoice approvals, revenue, expenses, and overall operational profitability. Partner with the Director of Operations on financial reviews, forecasting, and variance analysis. Conduct warehouse, safety, and inventory audits and ensure compliance with OSHA, company, customer, and applicable food safety requirements. Lead ongoing training and development of team members to support individual growth and operational needs. Support initial and recurrent forklift training and individualized retraining as needed. Complete Behavior Based Observations and accident investigations and proactively address safety and operational risks. Maintain building safety and security plans in accordance with company and customer requirements. Build strong customer relationships and ensure customer scorecard expectations are achieved. Perform additional duties and responsibilities as assigned. Knowledge, Skills, and Abilities Strong leadership, communication, coaching, and team-building skills. Ability to develop employees and hold team members accountable while maintaining a positive and productive work environment. Extensive knowledge of 3PL warehouse operations, including pallet-in/pallet-out, pick and pack, material fulfillment, inventory management, Warehouse Management Systems, and RF equipment. Strong employee development and performance management skills. Ability to gather and analyze information from multiple sources and make recommendations for improvement. Strong problem-solving and decision-making skills. Exceptional written and verbal communication skills. Proficiency with Microsoft Excel and other business reporting and data analysis tools. Qualifications and Experience 5 years of 3PL warehouse management experience preferred. Warehouse Management System and handheld scanner experience. Forklift operating experience. Ability to obtain Industrial Truck Certification through company-provided training. Ability to obtain forklift trainer certification. Willingness to work overtime, weekends, and holidays based on operational needs. Physical Demands and Working Conditions Ability to safely bend, reach, push, pull, twist, and stoop while following established safety and ergonomic practices. Frequent use of hands, fingers, and wrists for computer work, document handling, and warehouse-related activities. Must follow all required safety procedures and wear required personal protective equipment, including safety footwear and ot…

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