Operations Manager

OPERATIONS MANAGER Full Time | Los Angeles, CA | $100,000 to $130,000 DOE plus annual bonus Vantage Ops Group is partnering with an established distribution company in Los Angeles to find their next Operations Manager. This is a smaller, close knit operation where the right person will have real ownership over the day to day and the opportunity to make an immediate impact. ABOUT THE COMPANY Our client is a growing distributor and converter of foreign and domestic upholstery materials including vinyl, leather, carpet, and foam, serving the automotive, marine, aviation, and general seating markets. The operation includes a busy warehouse supporting domestic and international shipping, along with will call and counter sales, and the company is standing up a third party logistics service offering. The company is at an inflection point: the foundation is in place, and leadership is now focused on elevating operations with greater structure, efficiency, and scalability. This is not a large corporate environment. It is a hands on, fast moving business where the right person will make an immediate and visible impact. THE OPPORTUNITY We are looking for a hands on Operations Manager to lead the warehouse, counter sales, and operations team. This person will report directly to senior leadership and work closely with sales, product development, and customer service. The ideal candidate is not a desk manager. They lead from the floor, build trust with the team, and drive meaningful change from within. Your first 90 days will be focused on observing and understanding current operations before making changes, implementing 5S and warehouse organization, standardizing processes and SOPs, supporting the rollout of the 3PL service offering, and winning over the team through strong, credible leadership. KEY RESPONSIBILITIES Warehouse Operations and 5S Begin with a structured observation period to fully understand current workflows, team dynamics, and operational gaps before implementing changes. Lead a full redesign of the warehouse layout to maximize space, flow, and efficiency. Implement and sustain 5S methodology across all warehouse areas. Establish clear systems for inventory, staging, workflow, and will call operations. Ensure a safe, clean, and compliant work environment at all times. Customer Facing Operations and Front Desk Oversee the front desk and counter sales area to ensure a professional, organized, and welcoming environment for walk in customers. Manage the will call function end to end, from order preparation and staging through customer handoff, verification, and release. Supervise counter sales transactions including pricing accuracy, payment processing, and documentation. Serve as the escalation point for walk in customer issues, returns, and order discrepancies. Coordinate front desk staffing and coverage to align with customer traffic and peak periods. Third Party Logistics Services Oversee the company's new 3PL service offering as it comes online, supporting the setup of day to day processes for 3PL customers. Fold 3PL receiving, storage, and fulfillment into the same SOPs, KPIs, and 5S standards as the core operation. Process Standardization and Accountability Document and implement SOPs across receiving, picking, packing, shipping, and counter sales. Introduce accountability measures, performance expectations, and operational KPIs. Replace informal legacy practices with optimized, scalable systems. Team Leadership and Change Management Lead, coach, and develop warehouse staff across receiving, shipping, inventory, and will call. Build trust with an existing team while driving a culture shift toward continuous improvement. Lead by example on the floor. This role requires presence, not just oversight. Manage the transition away from legacy habits with patience and credibility. Logistics Management Oversee domestic and international inbound and outbound logistics operations. Manage carrier relationships, freight costs, and o…

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