Operations Manager

Job Summary Elev8 Center of New Jersey is seeking an experienced and motivated Operations Supervisor to oversee daily non-clinical operations within our substance use disorder and mental health treatment facility. This position is responsible for supervising Patient Care Coordinators and Store Clerks, supporting clinical operations, coordinating patient flow, and ensuring efficient facility processes. The ideal candidate is a strong leader with healthcare operations experience, excellent organizational skills, and the ability to manage multiple priorities in a fast-paced, recovery-focused environment. Key Responsibilities Supervise and oversee the daily activities of Patient Care Coordinators and Store Clerks. Coordinate employee schedules, performance evaluations, training, and day-to-day staff management. Collaborate with clinical teams to support patient coordination, admissions, discharges, and operational needs. Ensure efficient patient flow and maintain high standards of service and care coordination. Monitor daily operations to ensure compliance with facility policies, procedures, and applicable regulatory requirements. Participate in interdisciplinary meetings to promote effective communication and collaboration. Identify opportunities for operational improvement and implement efficient processes. Maintain accurate operational records, reports, and personnel documentation. Serve as a liaison between administrative, clinical, and support departments. Assist with inventory management, supply ordering, and general facility needs. Address operational concerns and resolve issues promptly and professionally. Perform additional duties as assigned based on facility and business needs. Qualifications Bachelor's degree required ; preferably in Healthcare Administration, Psychology, Social Work, or a related field. Minimum of 3 years of experience in a healthcare or behavioral health setting required. Experience in substance use disorder treatment, mental health services, or residential treatment preferred. Previous supervisory, management, or team leadership experience strongly preferred. Experience coordinating daily operations, staff schedules, and administrative processes. Familiarity with electronic health records (EHR) and Microsoft Office Suite. Knowledge of HIPAA, patient confidentiality, and healthcare regulatory requirements. Skills & Abilities Strong leadership, organizational, and problem-solving abilities. Excellent interpersonal and communication skills. Ability to supervise employees, delegate responsibilities, and manage competing priorities. Strong decision-making skills and the ability to work independently. Ability to collaborate effectively with clinical and administrative leadership. Detail-oriented with a commitment to operational efficiency and quality service. Ability to remain professional and adaptable in a fast-paced healthcare environment. Additional Requirements Must successfully complete required background checks and drug screening. Must be comfortable working in a substance use disorder and mental health treatment environment. Must maintain confidentiality and comply with all applicable facility policies. Flexibility to respond to urgent operational needs, including occasional on-call availability, may be required. Work Environment This position operates in a residential behavioral health treatment facility and requires regular interaction with staff, leadership, and individuals receiving treatment. The Operations Supervisor is expected to maintain a professional, supportive, and organized environment while ensuring daily operations run efficiently.

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