Operations Manager

Who We Are 

U.S. Aviation Services is a leading provider of ground support and facility cleaning services for some of the nation’s busiest airports. As part of the United Service Companies family, we bring decades of experience, innovation, and dedication to the aviation industry. From terminal cleaning and baggage handling to cabin services and more, our expert teams work behind the scenes to keep the travel experience running smoothly and safely for millions of passengers each year. 

With operations at major hubs across the country, U.S. Aviation Services combines a national footprint with a local team spirit—built on safety, service, and respect. Our mission is to create cleaner, safer environments while supporting the essential workers who make air travel possible every day. 

Why Work for U.S. Aviation Services? 

At U.S. Aviation Services, you’ll find more than just a job—you’ll find a career with purpose. We offer a welcoming, team-focused culture where your hard work is recognized, and opportunities for advancement are always within reach. Whether you're new to the workforce or looking for a change, we provide the training, support, and flexibility you need to succeed. 

Job Title: Airport Operations Manager
Location: Lihue Airport
Company: US Aviation Services - United Service Companies  

Job Summary 

The Airport Operations Manager oversees daily operational safety, workforce scheduling, and service quality to ensure a smooth and compliant airport operation. This role leads local initiatives focused on performance improvement, manages employee recruitment and training, and fosters a positive, empowered team culture. The manager is responsible for maintaining strict adherence to safety standards, training requirements, and company/airline procedures while proactively resolving operational challenges. The ideal candidate is an experienced aviation leader with strong problem‑solving abilities, exceptional communication skills, and the agility to perform under pressure while inspiring a high-performing team. This positions reports to the Station Manager.  

Airport Operations Manager Duties & Responsibilities 

• Contribute to operational safety, a satisfying work environment and improved quality of service
• Anticipate ,identify, and resolve service and operational issues with a results-oriented approach to performance
• Assume local leadership for specific local initiatives for process and performance improvement
• Consistently communicate with employees and customers with company directives
• Manage and create work schedules for employees
• Be influential in building an environment of ownership within the team so that employees feel empowered to use their judgment and make safe and sound decisions

• Ensure that you are compliant and have received all applicable Ramp, Cabin Service Cleaning/Provisioning ,recycling ,Janitorial (if applicable to station), Catering Security (if applicable to station), LAV Operation, Potable Water, Vehicle Operation and Safety Training to comply with company and airline procedures and to facilitate the supervision of personnel assigned to you.
• Oversee and assist in the recruitment, hiring and training of all employee personnel which includes but not limited to the processing of job applications, drug testing, finger printing, background checks, badge processing, scheduling (and conducting of training if certified) of in-class & OJT training and uniform distribution.
• Maintenance of Training records for all station employees
• Coach, mentor, counsel, provide on the job training and oversight supervision of all staff. Work towards continuous. Development/improvement to achieve a SAFE and highly successful Operation.
• Oversee the development ,maintenance and adherence of all station schedules for all shift personnel. Manage hours as needed to reduce hours during reduction in flight activity and increase with approval of station manager due to increased flight activity or IROP operations .Control Over-time hours at all times. Over-time should only be approved as absolutely necessary to complete service as required by our airline partners
• Lead by example at all times.
• Manage & oversee Daily Payroll time ticket. Familiarize yourself to ADP payroll
• Conduct should be compliant with all rules and regulations provided in the company employee handbook
• Anticipate customer and employees needs and be available
• Act as coach, motivate and engage individuals into building a positive team environment
• Celebrate successes and problem solve and failures
• Supply management

Airport Operations Manager Requirements & Qualifications 

• Minimum of 5 years supervisory experience and knowledge of all aspects of Aircraft Ramp, Catering Security ,Cabin, and Janitorial. 
• Genuine desire to contribute to goals and growth of station and U.S. Aviation
• Excellent problem-solving skills
• Ability to apply creative solutions that have positive impact on results
• Ability to work under pressure, handle stressful situations and maintain flexibility
• Able to influence, convince and create mutually acceptable solutions in the context of conflicts
• Possess an energetic and tenacious achievement orientation

• Ability to respond quickly and seize opportunities
• Exhibit leadership qualities which elicit trust with employees, customers, and airport community
• Demonstrate sound judgment
• Strong knowledge in aircraft safety, service standards and all Federal directives
• Manage and teach all safety aspects of airport service functions
• Audit and inspect adherence to all SOPs
• Bilingual preferred
• Excellent leadership & motivational skills
• Excellent oral and written communications skills
• Excellent organizational skills
• Ability to work under pressure/stress
• Flexible and able to adapt to change
• Must be able to lift up to fifty (50) pounds
• Proficient in Microsoft Office programs

US Aviation Services Perks & Benefits 

We value our team members and are proud to offer a competitive benefits package that includes: 

• 401(k) retirement account with company match
• Health, dental, vision, and life insurance
• Paid time off and holiday pay
• Uniforms provided

• Employee referral program
• Work in a fast-paced, exciting airport environment
• Recognition programs and performance incentives 

United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.  

Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.