Operations Manager

Position Summary

The Operations Manager (OM), reporting to the Director of Field Operations will lead a team of people with responsibility for achieving revenue, gross margin, and EBITDA targets. The OM plays a vital role in overseeing the overall operations and strategic direction of a specific location. They are responsible for managing day-to-day activities, ensuring efficient and effective operations, and driving growth and profitability for their location. 

Key Responsibilities

• Leadership and Team Management:
• Oversee and provide strong leadership and guidance to field team, fostering a positive work environment.
• Recruit, train, and develop a high-performance team, ensuring they have the necessary skills and resources.
• Consistently grow the production team to support new initiatives.
• Set performance goals, conduct regular performance evaluations, and provide constructive feedback.
• Procure and utilize subcontractors - review subcontractors’ work, quality levels, pricing, and inspect worksite periodically to ensure it meets company standards.
• Promote teamwork, collaboration, and effective communication across all departments.
• Operational Excellence:
• Develop and implement operational strategies, policies, and procedures to ensure smooth and efficient workflow.
• Oversee project management, ensuring timely completion, quality control, and adherence to safety standards.
• Communicate and enforce corporate objectives, key messages, policies, and procedures.
• Financial Management:
• Oversee financials, including budgeting, forecasting, and financial reporting for operations and projects.
• Monitor key financial metrics, identify variances, optimize resource allocation, and implement corrective actions/ cost-saving measures when necessary.
• Collaborate with the finance team to manage cash flow, optimize profitability, and make informed financial decisions.
• Quality Assurance and Customer Satisfaction:
• Ensure high-quality service delivery, adherence to industry standards, and customer satisfaction.
• Implement quality control measures, conduct regular inspections, and address any quality issues promptly.
• Maintain a customer-centric approach, handling customer complaints and resolving issues effectively.
• Partner with the Corporate Growth and Marketing team to gain new business and provide services for the organization’s customers as well as locally build and develop relationships with current clients and potential future clients.
• Foster a culture of continuous improvement, promoting innovation and excellence in service delivery.

Skills/Traits/Competencies

This position requires strong leadership skills, industry knowledge, and a proven track record in successfully managing core business functions as they oversee policies and direct activities toward long-range goals for growth and profitability.

• Organizing - Mobilizes appropriate resources (People, funding, materials, and support) to get things done. Manages multiple activities simultaneously to accomplish goals, establishes efficient work procedures to meet objectives. Forms the right structures, processes, and/or teams to enhance productivity.
• Problem solving – Poses insightful questions, explores all sources for answers, uncovers hidden patterns, goes beyond the obvious, employs rigorous logic to understand problem origins, and devises creative, cost-effective solutions. 
• Analytical thinking – Leverages facts and data for logical assumptions, discerns significance, identifies inconsistencies, and draws accurate inferences through differentiation, comparison, contrast, linking, and research. 
• Effective Communicator – Consistently communicates clearly and thoroughly, optimizing audience understanding with concise, timely, and effective speaking and presentation skills. 
• Collaboration/Relationship Building – Cultivates strong working relationships through interpersonal skills, secures cooperation, promotes win-win solutions, and collaborates effectively with individuals beyond formal authority to achieve goals. 
• Adaptability – Adapts by adjusting behavior, routines, and habits to meet goals and changing circumstances, maintaining balance amid conflicting demands.
• Project Management - Effectively uses the company's systematic approach to planning, organizing, directing, supervising and accomplishing the goals of a project(s) requirements and activities to meet objectives. Includes balancing the task requirements within the constraints of schedules and budgets.
• Builds Effective Teams - Understands and uses team-based Processes to accomplish goals; blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
• Comprehensive knowledge of financial management, budgeting principles, cash flow, collections, and business plans.
• Coaching - Identifies individual’s career direction and assists in their development for the positions or assignments, even if they will be lost to another unit. Helps in identifying problems, guidance and/or counseling for improvement in team performance and does so in a positive manner.
• Recognizing and Rewarding - Identifies and acknowledges individual and team accomplishments. Provides praise and/or tangible awards for achievements. Recognizes individuals for continuous improvement and commitment to quality and service.

Benefits

• Medical
• Dental
• Vision
• EAP
• STD/LTD
• Basic Life and AD&D
• Voluntary Life
• Supplemental: Accident, Critical Illness, Hospital Indemnity
• Cell Phone Stipend
• 401(k)
• Paid Time Off
• Paid Holidays

Watterson is an Equal Employment Opportunity and E-Verify employer.

Disclaimer: This job description is intended to outline the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, or competencies. Employees may be directed to perform job-related tasks other than those specifically presented in this description based on business need.

Experience/Education/Qualifications

• 5 years of emergency response, restoration, or reconstruction experience.
• Proven experience as an Operations Manager or an equivalent leadership role within the emergency response, disaster recovery, or restoration industry, including 5 years of team management.
• Demonstrated ability to drive business growth and achieve financial targets.
• Familiarity with laws, rules and regulations that govern the area of the job, the restoration and/or construction industry including but not limited to your scope of work including best practices.
• Strategic mindset and ability to communicate across all levels of an organization.