Operations Manager

Guardian Medical, USA is a small company that specializes in creating advanced packaging solutions for medical devices. We design, develop, manufacture, and distribute sterile packaging and packaging services to ensure the safety and sterility of medical devices and implants. Our focus on innovation allows us to offer unique and efficient sterile packaging solutions to the medical industry. Our employees are the true Guardians of our customer's medical devices, ensuring their safe and sterile journey to the surgical field. With our united efforts and shared values, we are revolutionizing medical device packaging. If you are interested in taking up the shield and providing innovative packaging solutions and services to protect our customer's medical devices, please submit your application or resume for the open Operations Manager position! Benefits We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees, including: Standard Monday–Friday, first-shift work schedule Eight (8) paid holidays annually Paid sick leave Paid vacation time Medical, dental, and vision insurance Employer-paid basic life insurance Employer-paid short-term and long-term disability insurance Company contributions to a 401(k)-retirement plan Employer-funded Health Savings Account (HSA) contributions each pay period Paid bereavement leave Unpaid Emergency Leave Time Overview The Operations Manager is responsible for overseeing daily operations within a regulated medical device manufacturing and contract packaging environment ensuring efficiency, productivity and exceptional customer service. This role provides leadership and direction across operational activities, ensuring the successful onboarding of new customers, effective execution of new product development projects, and continuous improvement of processes that support company growth and profitability, while working within the Quality System to ensure quality excellence and regulatory compliance. Essential Job Duties and Responsibilities Customer Service Manage relationships with customer purchasing and procurement contacts to ensure effective communication and customer satisfaction Develop and implement operational plans to ensure customer requirements are met accurately, timely and with a high level of responsiveness Maintain strong customer relationships through proactive communication and responsiveness to customer inquiries and concerns Coordinate with CTO and Sales engineer to review new customer requirements, specifications, packaging needs, and service expectations to ensure operational readiness Utilize CRM platform to organize and prioritize new product launch projects for existing customers Support Guardian’s Engineering Manager and engineers to expedite customer onboarding, validation and development activity Operational Management Develop, implement and monitor day-to-day operational systems and processes to provide visibility into the goals, progress and results for the team and for management Manage and support the Production Supervisor and Purchasing Lead to establish order prioritization, inventory levels and shipment planning to meet customers’ requirements and timelines Devise and execute strategies to grow the operations and implement process improvements to maximize output and minimize costs through the management of budgets, strategic forecasting and regular reporting Manage supplier relationships and coordinate new product/inventory item launches Manage and support Guardian’s Customer Service/Purchasing Lead to negotiate quotes, process orders, utilize the ERP system for inventory management and controlled purchasing and receiving operations in alignment with the QMS requirements, issuing and monitoring purchase orders to vendors Ensure compliance with OSHA and company safety requirements Investigate incidents and implement corrective actions to prevent recurrence Champion operation’…

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