Operations Manager

Key Responsibilities

Strategic Program Leadership

• Direct the strategy and ensure compliance for all RESNET updates and program changes.
• Provide executive oversight for the multifamily energy program and major projects, ensuring seamless coordination across internal and external stakeholders.
• Strategically guide the department's participation and compliance in key energy and green certification programs (e.g., Energy Star, FGBC, NGBS).
• Cultivate and manage relationships with third-party program providers to ensure ongoing compliance and partnership effectiveness.

Team & Operational Management

• Lead and mentor managers responsible for green energy registrations, field operations, and departmental support staff.
• Set clear expectations, performance metrics, and accountability standards.
• Implement and oversee training curriculums to ensure continuous improvement and high performance.
• Drive professional development while ensuring production and quality targets are met.

Senior Client & Growth Partnership

• Serve as a senior point of contact for key energy clients.
• Lead quarterly client reviews, regular business check-ins, and issue resolution.
• Partner with the sales team, providing high-level program knowledge and strategic scope input to support client growth efforts.
• Oversee new customer onboarding, ensuring smooth handoffs and clear expectations.

Process Optimization

• Champion a department-wide Standard Operating Procedure (SOP) overhaul, establishing governance for process creation, refinement, and documentation.
• Oversee the strategic selection and implementation of field tools, software, and internal systems to maximize efficiency.
• Identify systemic gaps, operational inefficiencies, and risks, and direct the design and implementation of scalable solutions.

Qualifications

• Proven management experience with a strong background in supervising teams within a fast-paced environment.
• Demonstrated expertise in strategic planning, business development and operations, and project management.
• Knowledge of profit & loss management and process improvement methodologies.
• Excellent leadership skills with the ability to inspire teams and foster collaboration.
• Strong sales acumen with experience in driving revenue growth through innovative solutions.
• Effective communication skills with the ability to manage multiple stakeholders and prioritize tasks efficiently.