Operations Manager

Job Description Operations Manager – Cleveland, OH Position Summary The Operations Manager is responsible for overseeing production planning, purchasing, inventory management, logistics, customer support, financial product analysis, and operational coordination through the company's ERP system (Sage X3). This is a highly computer-based position requiring extensive daily use of Sage X3, Microsoft Office, and email to manage inventory, purchasing, production schedules, quotations, shipping, reporting, and operational decision-making. The role also includes regular interaction with the manufacturing floor to coordinate production, verify inventory, and support day-to-day operations. Supervisory Responsibilities Provides day-to-day direction to plant personnel by coordinating production priorities, monitoring workflow, and fostering a safe, organized, and productive work environment. Essential Duties and Responsibilities · Plan and schedule production at the company's manufacturing facility. · Coordinate production schedules with outside manufacturing partners. · Create, issue, and receive purchase orders in Sage X3. · Enter completed production orders in Sage X3. · Create and receive transfer orders between company locations in Sage X3. · Perform extensive daily computer work using Sage X3, Microsoft Excel, and email to manage purchasing, inventory, production scheduling, quotations, shipping, and reporting. · Coordinate inbound freight and intercompany transfers with vendors and carriers. · Monitor inventory levels and establish reorder points for raw materials and finished goods. · Purchase raw materials, production supplies, plant supplies, equipment, and office supplies. · Conduct monthly physical inventories and cycle counts; investigate and reconcile inventory discrepancies in Sage X3. · Print and distribute production, shipping, and operational paperwork. · Prepare and provide product quotations for customers. · Communicate with customers and the inside sales team regarding shipments, delivery schedules, and order status. · Coordinate customer requests for product information with the technical team and ensure timely follow-up. · Provide lot number and traceability information as requested. · Review and match vendor invoices with purchase orders and receiving documentation before submitting to Accounting. · Track product sales, margins, and profitability by product line and prepare reports for management. · Analyze product profitability and operational costs to identify opportunities to increase revenue and improve margins. · Develop recommendations to increase sales of higher-margin products and optimize production schedules or product allocation to maximize profitability and cost efficiency. · Collaborate with sales, production, warehouse, accounting, and technical personnel to ensure efficient operations and on-time customer deliveries. · Identify and implement opportunities to improve operational efficiency, inventory accuracy, and production performance. · Maintain a safe, clean, and organized work environment. · Perform other duties as assigned. Qualifications · Experience with ERP systems preferred; Sage X3 experience strongly preferred. · Strong computer skills and proficiency with Microsoft Office, particularly Excel and Outlook. · Strong analytical skills with the ability to interpret operational and financial data to support business decisions. · Ability to quickly learn and effectively use ERP systems and business software. · Ability to spend the majority of the workday working on a computer while managing multiple priorities with a high degree of accuracy. · Excellent organizational, communication, customer service, and problem-solving skills. Work Environment This position is primarily office-based, with…

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