Operations Manager

As an employee at Lime Media, you will be part of a fast-growing organization that values giving back, believing in something greater than yourself, and a never-ending quest for excellence. We bring imagination to life by customizing vehicles and other cool stuff to create marketing experiences nationwide. If you love working with creative, passionate people in a fun and winning environment, then this is the place for you! Role Summary The Operations Manager keeps materials, parts, people, facilities and shipments moving so Lime Media's fabrication teams can build on time and on budget. This leader owns four areas (Operations/Training, Shipping & Receiving, Parts/Procurement, and Facilities) and extends that support to our second location. This is primarily a leadership role: setting direction, priorities and expectations for two supervisors and the Facilities team, then holding the teams accountable to results. The manager stays close to the floor and steps in hands-on when needed, but most of the work is planning, coordinating and developing people. The Operations/Training team prepares our downstream internal clients, Tour Managers and Activation Managers, to set up each project correctly on site. Getting that handoff right is central to the success of every activation. Role at a Glance Direct reports Parts/Shipping & Receiving Supervisor, Operations/Training Supervisor, Facilities (1-person department) Indirect reports Shipping & Receiving and Parts/Procurement staff; Trainers Locations Main facility, Rockwall, TX 75032 (primary), and our second location, also in Rockwall (shared support, regular on-site presence) Key partners Tour Managers, Activation Managers, Project Management, XM Fabrication, LED Fabrication, Finance/Accounting, vendors and carriers Employment type Full-time, exempt, on-site Key Responsibilities Leadership across all teams Lead, coach and evaluate two supervisors (Parts/Shipping & Receiving and Operations/Training) and the Facilities team member Set weekly direction and priorities based on the production schedule and upcoming install and ship dates Define clear expectations, goals and KPIs for each team and hold supervisors accountable to them Support supervisors on hiring, scheduling, performance and development of their staff Build cross-training so no single person is a point of failure Own budgets, labor hours and overtime across all four areas Drive continuous improvement: document processes, run root-cause reviews on misses, and track fixes to closure Step in hands-on during peak periods or when a team needs support Operations and Training Through the Operations/Training Supervisor, ensure Tour Managers and Activation Managers are trained to set up each project correctly on site Make sure every project has setup documentation, instructions and training completed before it ships Set standards for how Trainers run Tour Manager and Activation Manager training, including hands-on mock setups where needed Gather feedback from Tour Managers, Activation Managers and field issues, and feed lessons back into training and fabrication Partner with Project Management and Fabrication leads so training is scheduled early in the project timeline Shipping and Receiving Through the Parts/Shipping & Receiving Supervisor, oversee inbound receiving, inspection and put-away of materials and client items Ensure outbound shipments, crating, packlists and load-outs for events and installs are planned and on time Manage key carrier, freight and courier relationships Hold the team to packlist accuracy before anything leaves the building Oversee damage claims, returns and post-event inbound of assets Parts and Procurement Oversee purchasing for job materials, hardware, consumables and shop supplies against project budgets Ensure parts-room inventory, reorder points and stock accuracy are maintained Own key vendor relationships and negotiate on price, lead time and quality Make sure long-lead and late items are expedited a…

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