Operations Manager

Position Summary EJLG is seeking an experienced, highly organized, and solutions-oriented Operations Manager to oversee the day-to-day operational needs of the firm and ensure our offices, systems, vendors, and administrative processes run efficiently. This is a hands-on role for someone who is comfortable working in a fast-paced professional services environment, managing competing priorities, solving problems independently, and partnering closely with firm leadership, HR, IT, Finance, and department leaders. The Operations Manager will serve as a central point of coordination for office operations and will help build and maintain the infrastructure needed to support the firm's continued growth. The ideal candidate is proactive, resourceful, detail-oriented, and comfortable taking ownership of projects from planning through completion. Key Responsibilities Office & Facilities Operations Oversee day-to-day operations of EJLG offices, ensuring the workplace is functional, organized, safe, and appropriately maintained. Coordinate office moves, expansions, renovations, repairs, maintenance, and other facilities projects. Manage relationships with landlords, building management, contractors, maintenance providers, and other facilities vendors. Coordinate office access, keys, security systems, furniture, equipment, supplies, and other workplace needs. Identify operational issues proactively and coordinate timely solutions. Develop and maintain office procedures and processes to improve efficiency and consistency across locations. Conduct regular office inspections and address facilities or workplace concerns. Vendor & Service Management Manage relationships with third-party vendors and service providers, including negotiating services, coordinating installations, resolving issues, and monitoring performance. Obtain and evaluate quotes for operational projects and services. Maintain records of vendor agreements, service schedules, warranties, and other operational documentation. Partner with Finance and leadership on invoices, budgets, purchasing, and vendor approvals. Identify opportunities to consolidate services, improve vendor performance, and control operating costs. Technology & Equipment Coordination Coordinate with IT and external technology providers on office technology, hardware, internet, phone systems, access systems, printers, and other infrastructure. Support the onboarding, relocation, and offboarding of employees from an operational and equipment perspective. Maintain accurate records of firm equipment and technology assets. Escalate technical issues appropriately and ensure operational issues are followed through to resolution. Administrative Operations Oversee office supplies, equipment, mail, deliveries, conference rooms, common areas, and other administrative functions. Establish systems for inventory management and purchasing. Coordinate office calendars, events, meetings, and other firm-wide operational needs as appropriate. Develop and maintain SOPs, checklists, and other documentation for recurring operational processes. Identify gaps in existing processes and implement practical improvements. Provide operational support to attorneys, paralegals, and administrative staff as needed. Cross-Functional Partnership Partner closely with HR on employee onboarding, offboarding, workplace accommodations, office logistics, employee communications, and other matters requiring operational coordination. Work with Finance on purchasing, invoices, budgets, and operational expenses. Partner with IT and department leaders to ensure employees have the resources and infrastructure necessary to perform their jobs effectively. Work directly with firm leadership on special projects and initiatives. Serve as a reliable point of contact for operational questions and coordinate with the appropriate internal or external resource when issues arise. Project Management & Process Improvement Lead operational projects from initial plannin…

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