Operations Manager

RSL’S story: Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs. The business was founded by Peter Gibbs' and Alison Hamilton's parents, Jack and Elizabeth Gibbs. In 1949 they acquired the four-year-old Vancouver branch of an American-based company. From this modest beginning, the Company now has a Head Office in Burnaby, Twenty-Three Branches, and Four Distribution Centers spread across Western Canada. We are committed to remaining a family business and are proud to have the third generation working in the business. The company's mantra is to ‘inspire excellence and trust’ by providing creative solutions and unrivaled experiences, in-store and online, that make RSL the choice for customers, suppliers, and employees at every location. For more information, please visit: www.rsl.ca (http://www.rsl.ca) RSL Mission Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada. RSL Vision To be the environment that inspires excellence and trust within our community. RSL Values Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience. Great Place to Work At RSL, we pride ourselves on fostering a dynamic and inclusive workplace culture. Our commitment to excellence and employee satisfaction has been recognized with the prestigious “ Great Place to Work ” certification for Six consecutive years. This accolade reflects our dedication to creating an environment where every team member feels valued, supported, and empowered to achieve their best. The Opportunity: Scope of the Position The Operations Manager leads the safe, efficient, and consistent performance of the company’s distribution network. The role is accountable for DC operations, people and financial performance, inventory accuracy, transportation, service quality, compliance, continuous improvement, and the implementation of enabling technologies and standardized processes. Duties and Responsibilities Provides leadership and direction to DC Managers, establishing consistent operating standards and accountability across the network. Recruits, coaches, develops, and performance-manages direct reports, while establishing role-specific training, development plans, and succession coverage for key DC positions. Develops and maintains DC performance scorecards, using operational KPIs to identify trends, prioritize corrective actions, and drive continuous improvement. Develops and manages operating, labour, freight, and capital budgets for distribution operations; monitors performance against plan, explains material variances, and tracks the financial benefits and return on investment of approved initiatives. Establishes labour plans and productivity standards based on volume, seasonality, service requirements, and operating capacity, optimizing staffing levels, overtime, temporary labour, and workload balancing across facilities. Leads initiatives to improve operational efficiency, productivity, service levels, and cost performance across Distribution Centers. Establishes, documents, implements, and audits standard operating procedures across Distribution Centers to ensure consistent execution, effective controls, and timely corrective action. In partnership with DC Managers, optimizes warehouse layouts, material flow, capacity utilization, and the selection and application of appropriate storage media. Champions warehouse and distribution projects, including the assessment, recommendation, and sourcing of temporary or additional distribution facilities. Leads the evaluation and implementation of distribution technologies, including Automated Storage and Retrieval Systems (ASRS), Vertical Lift Modules (VLMs), and other automation solutions at Distribution Centers. Improves branch processes and efficiency through the effective use, standardization, and adoption of handheld scanning devices. Champions the rollout, adoption, and continuous impro…

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