Operations Manager

Job Overview We are seeking a dynamic and energetic Operations Manager to lead and optimize daily business functions across our retail locations. In this pivotal role, you will oversee store operations, manage teams, and ensure seamless customer experiences. Your leadership will drive sales growth, enhance merchandising strategies, and uphold exceptional service standards. This position offers an exciting opportunity to influence store success through strategic planning, team development, and operational excellence. Responsibilities Lead and supervise store staff, including hiring, training, coaching, and performance management to foster a motivated and high-performing team. Oversee daily store operations such as cash handling, cashiering, POS (Point of Sale) systems, and customer service to ensure efficiency and accuracy. Manage merchandising activities including product placement, pricing strategies, inventory purchasing, and stock replenishment to maximize sales potential. Develop and implement sales management strategies to meet or exceed revenue targets while maintaining excellent customer satisfaction levels. Coordinate payroll processing, budgeting, bookkeeping, and administrative tasks to ensure smooth financial operations. Conduct regular team meetings to communicate goals, provide training & development opportunities, and promote a positive work environment. Utilize strong communication skills to negotiate with vendors, resolve customer issues promptly, and foster effective teamwork across departments. Qualifications Proven supervising or store management experience in a retail environment with demonstrated leadership skills. Strong organizational skills with the ability to manage multiple priorities efficiently. Excellent communication skills in both bilingual (or multilingual) contexts; proficiency in additional languages is a plus. Experience in recruiting, interviewing, onboarding new team members, and training staff on sales techniques and customer service standards. Knowledge of POS systems, pricing strategies, merchandising principles, and retail sales processes. Competency in budgeting, bookkeeping, payroll administration, and cash handling procedures. Ability to apply negotiation skills effectively with vendors and partners while maintaining positive relationships. Strong math skills for inventory management, pricing adjustments, and financial reporting. Exceptional time management skills coupled with phone etiquette and organizational abilities to ensure smooth daily operations. Join us as an Operations Manager if you’re passionate about leading teams in a fast-paced retail setting! Bring your leadership prowess, organizational expertise, and enthusiasm for delivering outstanding customer experiences — we’re excited to support your growth every step of the way! Pay: $38.00-$44.00 per hour Benefits: Casual dress Company pension Dental care Disability insurance Employee assistance program Extended health care Flexible schedule Life insurance On-site parking Paid time off RRSP match Store discount Vision care Work Location: In person

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