Operations Manager
Hosts Global AllianceABOUT US Hosts Destinations Services a Destination Management Company “DMC” is a strategic partner for meeting and event planners worldwide. We help visionary planners deliver meaningful, memorable, and motivating group experiences in over 450+ destinations around the globe. Our teams are known as the local expert — weaving ferocious creativity and intention into every moment, from event design and production to team building programs and everything in between. JOB SUMMARY Hosts Global is seeking a dynamic, experienced operations professional to join our growing Texas team. In this role, you will serve as the quarterback of the planning process — leading programs from contract through execution while ensuring operational excellence, financial discipline, and an exceptional client experience. You will manage special events, transportation services, tours, venue buyouts, dine-arounds, and convention-related programs ranging from 50 to 20,000+ attendees. The ideal candidate brings integrity, strong business acumen, and a passion for delivering seamless, high-impact experiences. WE’RE LOOKING FOR SOMEONE WHO… Thrives in logistics and complex problem-solving Balances creativity with operational realism Brings strong financial acumen and margin awareness Builds trusted relationships with clients and suppliers Leads with professionalism, patience, and a sense of humor Continuously looks for ways to improve LOGISTICS MANAGEMENT Assume full responsibility for operational management of assigned programs, including, but not limited to, transportation, venues, tours, F&B, VIP services, registration staffing, and related services Develop detailed Schedule of Services and supporting documentation Brief, schedule, and oversee field staff for each program Lead onsite execution and maintain visible client presence Anticipate challenges and implement proactive solutions Maintain awareness of competitive landscape and pricing models BUDGET MANAGEMENT Select and secure vendors aligned with client expectations and budget requirements Control costs, protect margin, and identify upsell opportunities Manage Program Change Notices (PCNs) and obtain client approvals Oversee operational expenses including time sheets, invoices, petty cash, and advance deposits Maintain accurate and timely updates in Event Cost Sheets (program software) and related systems Prepare final invoice and Program Cost Analysis within 10 business days post-program Reconcile petty cash and ensure all vendor invoices are paid promptly Identify future sales opportunities with existing clients COMMUNICATION MANAGEMENT Partner closely with Sales Managers from turnover through execution Coordinate with venues and hotel managers, transportation providers, security, and suppliers to ensure seamless operations Lead pre-convention meetings and client reviews Provide regular updates to internal stakeholders during program operations Communicate operational risks or irregular requests promptly Build and strengthen key supplier relationships ADDITIONAL DUTIES Support proposal development alongside Sales and Creative teams Attend site inspections and vendor presentations as needed Provide support and attend biannual field staff training and operational guidance Support development of strategic supplier partnerships MINIMUM REQUIREMENTS Previous experience in events, hospitality, customer service, or a related field is a plus, but not required. We are willing to train the right candidate. A degree in tourism, hospitality, event management, or a related field is helpful, but not required. Strong organizational skills, attention to detail, and the ability to follow through on tasks. Comfort working with numbers and a willingness to learn event budgeting, pricing, and gross profit margins. Strong written and verbal communication skills. Ability to prioritize multiple tasks, adapt to changing needs, and stay composed in a fast-paced environment. Proficiency in …