Operations Manager - 3PL Warehouse

About Stride Logistics Stride is a Southern California 3PL for growing consumer brands that sell across DTC, Amazon, wholesale and retail. Our services include: DTC order fulfillment Amazon FBA prep B2B wholesale and retail distribution Kitting and subscription programs Retail compliance builds and displays Container unloading and transloading Climate-controlled storage Why this role This isn’t a role where you inherit a finished operation and keep it running. You’ll report directly to the CEO, have real authority over how the floor runs, and build the team and systems for our next stage of growth. We’re a founder-led, fast-growing company, which means your decisions get made quickly and your impact shows up in weeks, not years. As we scale, this role grows with us, including developing the leads already on the team and building out leadership under you. What you’ll own Day-to-day warehouse operations: receiving, putaway, pick/pack, outbound, returns, kitting and special projects Labor planning: staffing each day based on volume and forecasts, including managing temp labor Building the team structure: assigning roles, developing leads and supervisors, holding people accountable Floor standards: dock and staging layout, housekeeping, safety, equipment and supplies Inventory accuracy and cycle counts in our WMS (Warehance) Ensure WMS data and setup match the floor (SKU data, shipping rules, locations), and build quality checks to keep them accurate Accurate, same-day capture of all billable work (pallets, labor hours, special handling) Daily coordination with account managers on client priorities, and ops input in client calls when needed Writing and enforcing SOPs What success looks like in your first 90 days A clear team structure, with leads who own their areas Daily labor and staging plans set ahead of each day Every billable task captured accurately, the same day Measurable improvement in throughput and on-time shipping Must-haves 5+ years in warehouse operations, with 2+ years managing a 3PL or multi-client floor of 20+ people Experience running a mix of parcel fulfillment and project work (kitting, retail builds, transloads) at the same time You’ve built systems: SOPs, labor plans, KPIs Comfortable in a WMS and Excel/Google Sheets, and quick to learn new tools Experience managing temp labor Clear communicator in English, verbally and in writing Nice to have Amazon FBA prep and retail compliance experience Experience setting up or improving a WMS, not just using one Food or FDA-regulated product handling Uses AI tools (ChatGPT, Claude, etc.) for SOPs, reporting or analysis Forklift certified Spanish or Mandarin This role is for you if you like building teams and systems in a growing company, not just maintaining what’s already there. Schedule Full-time, on-site, Monday–Friday; occasional extended hours during peak volume. Health, dental and vision insurance. Pay: $85,000.00 - $115,000.00 per year Benefits: Dental insurance Health insurance Vision insurance People with a criminal record are encouraged to apply Application Question(s): In 2-3 sentences: what's the first thing you'd focus on when taking over a warehouse team that's growing quickly? Work Location: In person

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