Operations Manager

Job Summary We are seeking a dynamic, organized, and proactive Operations Manager to oversee the daily operations of our retirement home and ensure a safe, comfortable, and welcoming environment for residents, families, and staff. In this key leadership role, you will coordinate daily activities, supervise team members, support administrative functions, and maintain high standards of service and operational efficiency. The ideal candidate will demonstrate strong leadership, excellent organizational skills, and the ability to manage multiple responsibilities while promoting resident satisfaction, teamwork, and a positive living environment. This position offers an opportunity to contribute to the overall success of our retirement community through effective management, staff development, and continuous operational improvement. Responsibilities Lead and supervise daily operations, ensuring that staff members perform their duties efficiently and professionally. Assist with recruiting, onboarding, training, coaching, and developing employees to maintain a motivated and effective team. Coordinate staff schedules, daily assignments, and departmental activities to ensure smooth operations. Oversee administrative duties, documentation, recordkeeping, supply ordering, and inventory management. Monitor purchasing activities, manage operational resources, and help maintain expenses within established budgets. Ensure a high standard of customer service and resident satisfaction by addressing questions, concerns, and service-related issues promptly. Coordinate with housekeeping, dining services, maintenance, and resident support teams to maintain a clean, comfortable, and well-organized environment. Monitor operational performance, prepare reports, and recommend improvements to enhance efficiency and service quality. Ensure compliance with company policies, workplace health and safety requirements, and applicable regulations. Support communication with residents, family members, employees, and management to promote a positive and respectful community environment. Assist in planning resident activities, special events, and community initiatives in collaboration with relevant departments. Identify operational challenges and implement practical solutions to improve workflow, teamwork, and overall service delivery. Requirements Previous experience in operations management, team supervision, administration, hospitality, senior living, or a related service environment. Strong leadership and team management skills, with the ability to motivate and support employees. Excellent organizational, communication, problem-solving, and time management abilities. Experience with scheduling, administrative procedures, recordkeeping, inventory control, and purchasing. Knowledge of budgeting, expense monitoring, and operational reporting. Strong customer service skills and the ability to handle inquiries and resolve concerns professionally. Ability to coordinate multiple departments and responsibilities in a fast-paced environment. Familiarity with workplace health and safety practices and relevant operational policies. Proficiency in computer applications, documentation, and administrative systems. Bilingual or multilingual communication skills are an asset when working with diverse residents, families, and staff. A professional, compassionate, and resident-focused approach to leadership. What We Value We are looking for a dependable and proactive leader who is passionate about creating a supportive and well-managed retirement community. The successful candidate will contribute to operational excellence, encourage collaboration among staff, and help ensure that residents receive respectful, reliable, and high-quality service every day. Pay: From $92,780.38 per year Benefits: Extended health care Life insurance Work Location: In person

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