About Us
American Diamond Logistics is a fully licensed Domestic and International third-party logistics (3PL) provider specializing in FTL and LTL shipments thru the use of Dry Vans, Refrigerated Trucks, Flat Beds, and Intermodal providers along with Air Freight/Ocean coverage for international markets. ADL prides itself on getting back to the basics—treating folks the right way, customers and vendors alike, while working hard on each and every shipment we handle to assure our customers that their freight is in good hands.
We are looking for an Operations Manager that is ready to join a fast pace team that has been experiencing rapid growth. This position will provide a high level of service to our top tier customers through collaboration with multiple resources within the company and a commitment to “Whatever it Takes”. If you are ready to join an employee-first, passionate team we want to hear from you!
***This is a working manager position that requires the direct management of the teams within the operations department. This position reports directly to the Director of Operations.
Roles and Responsibilities
- Motivate, direct and advise personnel to complete the following roles;
- Perform freight services according to company and government regulations.
- Plan and coordinate pick-up and delivery schedules.
- Work with Shippers, Carriers and Dispatchers to manage the schedules.
- Track and report shipment status to customers.
- Manage multiple deliveries, process spot requests
- Resolve freight discrepancies in a timely manner.
- Respond to customer concerns and queries professionally.
- Maintain positive and productive relationships with customers.
- Identify and contact qualified carriers for freight services.
- Negotiate contracts and pricing agreements with carriers.
- Maintain strong relationship with multiple carriers.
- Ensure that freight paperwork is completed and approved before transportation.
- Maintain the integrity of data in the system of record (Transportation Management System) Navigator.
- Ensure Freight Tracer and Navigator are utilized per the company KPI goals.
- Communicate with the sales team to ensure customer needs and requirements.
- Meet with Director of Operations on a consistent basis to strategically plan and implement the company’s objectives
- Meet with the team leads for each Operations team on a consistent basis to facilitate the SOPs and objectives set forth by ADL management.
- Plan and facilitate monthly operations team meetings
- Assist in the training of new team members in accordance with the ADL training program.
- Work with assigned team members to improve logistics, system and operational knowledge and efficiencies.
- Effectively communicate with team members daily to ensure assigned team members understand operational requirements, assignments and goals.
- Perform various customer service duties when clients/carriers call in.
Qualifications and Education Requirements
Logistics, 5 year (Preferred)
Supervision, 4 years (Preferred)
Bachelor’s Degree (Preferred)
Preferred Skills
- Strong customer service
- Microsoft Word and excel
- Transportation Management System Background
- Outstanding organizational skills
- Ability to multitask
- Excellent communication and interpersonal skills
- Proven problem-solving capabilities