Operations Manager

About our company We are a rapidly growing multinational third-party logistics (3PL) provider with multiple operations in USA, Canada, United Kingdom and Poland. We provide warehousing, distribution, eCommerce fulfillment, and value-added logistics services to customers in the retail, consumer products, and industrial sectors. As we continue to grow, we are looking for an experienced, hands-on Operations Manager to lead our Delta, British Columbia warehouse operation. Position Summary The Operations Manager is responsible for the day-to-day management of warehouse and distribution operations while ensuring outstanding customer service, operational efficiency, safety, quality, and employee engagement. This is a leadership role for someone who enjoys working in a fast-paced environment and is comfortable spending time on the warehouse floor ensuring client requirements are met, coaching employees, solving problems, and driving continuous improvement. Key Responsibilities Manage daily warehouse and distribution operations. Lead, coach, and develop a team of 20+ warehouse associates, team leads, and supervisors. Ensure customer orders are processed accurately and shipped on time. Monitor productivity, labor utilization, quality, inventory accuracy, and service KPIs. Maintain a safe workplace and ensure compliance with all company policies and OSHA requirements. Plan staffing requirements and manage labor efficiently. Work closely with customers to ensure service expectations are consistently met. Identify process improvements that increase efficiency and reduce operating costs. Resolve operational issues quickly while maintaining a high level of customer satisfaction. Support inventory control, cycle counting, receiving, shipping, and value-added services. Foster a positive, accountable, and high-performance team culture. Qualifications Required Minimum 3 years of management experience in a 3PL, warehousing, distribution, or related logistics environment . Experience managing 20+ employees in a warehouse operation. Proven leadership in a fast-paced distribution environment. Strong understanding of warehouse operations, inventory management, receiving, shipping, and order fulfillment. Excellent organizational, communication, and problem-solving skills. Ability to make decisions under pressure and manage multiple priorities. Proficiency with Warehouse Management Systems (WMS) and Microsoft Office. Preferred Bachelor's degree in Supply Chain, Logistics, Business or a related field (preferred but not required). Experience with multi-client warehouse operations. Continuous improvement experience (Lean, Six Sigma, or similar methodologies). Experience working with KPI-driven operations. What We're Looking For The ideal candidate is: A hands-on leader who enjoys being on the warehouse floor. Highly organized with excellent attention to detail. Customer-focused and results-oriented. Comfortable working in a dynamic, fast-growing environment. Passionate about developing people and building strong teams. Motivated to grow with an expanding international organization. If you are an experienced operations leader who thrives in a fast-paced warehouse environment and wants to be part of an ambitious, growing organization, we encourage you to apply. Pay: $70,000.00-$85,000.00 per year Work Location: In person

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