Operations Manager

Job Title: Operations Manager
Location: St Louis Region

Status: Full-Time, Exempt
Reports to: Regional Director of Operations

About the Role:
Join a multi-location, multi-doctor practice brand as a key operational leader. You will drive operational excellence, team performance, and patient satisfaction while partnering with doctors and leadership to scale and optimize practice operations.

What You’ll Do:

• Lead and support day-to-day operations across multiple practice locations, including hiring, onboarding, scheduling, financial performance, and clinical support functions.
• Serve as a player-coach, remaining actively engaged in operations while coaching and developing Clinical and Administrative Leaders.
• Drive consistency and alignment across all sites, ensuring workflows, patient experience, and team behaviors reflect one cohesive brand.
• Partner with doctors and cross-functional leaders to identify opportunities to streamline processes, scale best practices, and improve efficiency.
• Monitor patient experience, satisfaction, and operational KPIs, using data to drive decisions and continuous improvement.
• Delegate effectively while maintaining accountability, collaboration, and ownership at the site level.
• Coach, mentor, and develop leaders to build bench strength and support growth across the region.
• Balance strategic initiatives with hands-on operational support to keep practices running smoothly.

Who You Are:

• A hands-on, multi-site operator who thrives in a fast-paced, growth-oriented environment.
• A confident player-coach who leads by example and enjoys developing people.
• Experienced in practice workflows, scheduling, and optimizing patient experience across locations.
• Financially savvy, with comfort managing P&L performance and key operational metrics.
• A strong communicator with high EQ, able to influence doctors, leaders, and front-line teams.
• Adaptable, collaborative, and proactive in identifying opportunities for improvement.
• Passionate about building teams, reinforcing culture, and aligning everyone around one brand vision.

• Bachelor’s degree in Business, Healthcare Administration, or related field preferred, or equivalent work experience.
• 2+ years of people management experience (coaching, feedback, performance management).
• 4+ years of relevant operational experience.
• Ability to travel between multiple locations; flexible schedule required.
• Valid driver’s license.

Preferred Requirements:

• 2–3 years of experience in the dental industry, preferably orthodontics.
• Experience working in a multi-location healthcare or service-based organization.
• Familiarity with orthodontic practice management systems.