Operations Manager

Are you a strong leader who excels at building high-performing teams and creating a positive, collaborative work environment? Do you have a passion for fostering talent, driving operational excellence, and achieving financial targets? If so, our Contents Operations Manager role could be the perfect fit for you. In this position, your leadership skills will take center stage as you mentor and develop a dynamic team, ensuring the efficient handling, restoration, and financial success of clients' contents.

A DAY IN THE LIFE OF CONTENTS OPERATIONS MANAGER

As the Contents Operations Manager, your day will revolve around leading and supporting a dedicated team through every stage of content handling and restoration. From overseeing content pack-outs, storage, and cleaning processes to ensuring everything is completed on time, on budget, and to the highest quality standards, you'll drive operational efficiency. You'll spend your time developing team members, providing guidance, and solving problems to foster a collaborative and motivated work environment. In addition, you'll collaborate with Project Managers to align team efforts with overall project goals, track financial targets, and ensure that clients' contents are treated with care and returned to their original condition. Whether you're navigating complex logistics, managing day-to-day operations, or monitoring budgets, your leadership will be pivotal in maintaining smooth, efficient operations that exceed client expectations.

QUALIFICATIONS

• Experience in the restoration or emergency services industry is an asset, but not required
• Strong interpersonal, communication, and customer service skills
• Experience in team management and employee development (including handling HR-related tasks)
• Proficiency in technology and report writing, with the ability to utilize relevant software effectively
• Ability to remain calm and effective under pressure
• Willingness to work on-call for after-hours emergency situations as needed
• Clean criminal record and valid driver's license

Who We Are

At First Onsite, the work you do every day makes a real impact. You'll help communities rebuild and families recover after unexpected events. We offer competitive pay, comprehensive health and dental benefits, and RRSP matching because we believe in taking care of our people. You'll have opportunities to learn, grow, and build a lasting career across Canada in a culture that values care, collaboration, and doing the right thing. If you thrive in a team environment and want to make a meaningful difference, we'd love to hear from you.

Let's Rebuild Together

Your next opportunity starts here. Apply today using our quick, three-minute, mobile-friendly application. Join First Onsite. Make a difference. Build your future.

By submitting your application, you consent to the collection, use, disclosure, and storage of your personal information by FirstOnsite Restoration Limited operating as First Onsite Property Restoration ("First Onsite") for purposes related to your application for employment. This includes information gathered during the recruitment and interview process. Your personal information may be shared internally with relevant personnel involved in the hiring process.

First Onsite is committed to handling your personal information in accordance with applicable federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any other relevant privacy legislation in your province or territory. If you have questions about how your personal information is handled, or if you wish to request access to your information, please contact our HR Department.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code, First Onsite Restoration will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources or the Hiring Manager of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation