Insurance Operations Manager

Job Description

Insurance Operations Manager
Type: Surrey, BC | In-Office | Full-Time

About Our Client

Our client is a dynamic, growth-oriented insurance brokerage with a strong presence across British Columbia and Alberta. Known for their commitment to customer care and community, they’ve built a reputation for delivering personalized insurance solutions backed by integrity, innovation, and service excellence. With a network of locations and a collaborative leadership team, this organization combines the agility of a local business with the strength of a regional leader.

This is an exciting opportunity for an experienced insurance professional to step into a key operational leadership role where you’ll shape processes, drive efficiency, and contribute directly to the success of a thriving brokerage. If you’re passionate about optimizing operations, mentoring teams, and creating a culture of continuous improvement, this role offers the chance to make a meaningful impact in a respected and growing organization.

Key Responsibilities

As the Insurance Operations Manager, you will play a pivotal role in overseeing the operational performance and service delivery across multiple branches. Your responsibilities will include:

• Operational Leadership & Process Optimization:
o Streamline workflows, implement best practices, and enhance efficiency across personal and commercial insurance operations.
o Identify and implement process improvements that strengthen client experience and organizational scalability.

• Team Development & Performance Management:
o Lead, mentor, and support a team of insurance professionals to achieve individual and departmental goals.
o Foster a positive and accountable workplace culture focused on collaboration, growth, and customer service excellence.

• Systems & Technology Management:
o Oversee the effective use of Applied EPIC, ensuring data integrity, optimized system utilization, and continuous process improvement.
o Collaborate with IT and leadership teams to implement system updates and enhance digital workflows.

• Compliance & Quality Assurance:
o Maintain compliance with industry regulations, licensing standards, and internal policies.
o Monitor quality control measures to ensure accuracy, consistency, and excellence in service delivery.

• Strategic Support & Collaboration:
o Work closely with senior leadership to align operational objectives with company strategy and long-term goals.
o Provide insights and recommendations for business growth, efficiency, and innovation initiatives.

Qualifications

To succeed in this role, candidates should demonstrate the following:

• Education & Experience:
o Level 2 General Insurance Licence
o 5+ years of progressive experience in insurance brokerage operations, brokerage management, or a related leadership role.

• Technical Skills:
o Proficiency with Applied EPIC
o Strong knowledge of brokerage systems, workflows, and regulatory requirements within the Canadian insurance industry.

• Key Competencies:
o Exceptional leadership and people management skills.
o Strong analytical, organizational, and problem-solving abilities.
o Excellent communication skills and a collaborative, solutions-focused mindset.
o A proactive approach to change management and continuous improvement.

Apply Today

Please submit your resume directly to Alana Tarchuk via email at alana.tarchuk@executrade.com referencing Job ID: 81113

About Us

Executrade is one of Western Canada’s most comprehensive full-service recruitment firms, with over 50 years of expertise in connecting talented professionals with leading organizations.

We are proud to apply principles of diversity, equity, and inclusion in all our recruitment practices, ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent, fostering workplace cultures that thrive on innovation, collaboration, and respect.

In accordance with Canadian immigration laws, priority will be given to Canadian citizens and permanent residents. Learn more: www.cic.gc.ca.