Operations, Logistics & Customer Service Coordinator
MNG INTERNATIONAL INC.Operations, Logistics & Customer Service Coordinator MNG International Inc. Location: Oshawa, Ontario Job Type: Full-time, Permanent Work Location: On-site Pay: Starting at $25.00 per hour Schedule: Monday to Friday, with flexibility based on business requirements Position Status: Active vacancy - hiring immediately About MNG International Inc. MNG International Inc. is a growing importer, wholesaler and distributor of dehydrated vegetables, spices, herbs and food ingredients, serving food manufacturers, distributors, foodservice companies and retail businesses across Canada and the United States. We work with international suppliers, customs brokers, transportation companies, warehouses and customers across North America. We are looking for a dependable, organized and hands-on Operations, Logistics & Customer Service Coordinator who can manage multiple responsibilities and help keep our daily operations running smoothly. This is a versatile position suited to someone who enjoys a busy work environment, takes ownership of tasks and can work independently without constant supervision. Key Responsibilities Order Management & Customer Service Receive, review, enter and process customer purchase orders accurately. Confirm product availability, pricing, quantities, delivery addresses and requested shipping dates. Prepare order confirmations, invoices, packing lists and related documentation. Respond promptly and professionally to customer emails, telephone inquiries and order requests. Follow up on pending orders, backorders, shipment delays and customer concerns. Coordinate with sales, purchasing, QA and warehouse teams to complete orders on time. Maintain accurate customer records and order documentation. Logistics, Freight & Customs Coordination Obtain and compare freight quotations for local, LTL, FTL, parcel and cross-border shipments. Coordinate transportation bookings, carrier pickups, deliveries and shipment tracking. Communicate with freight forwarders, customs brokers, transportation providers and third-party warehouses. Prepare and organize commercial invoices, packing lists, bills of lading and routine customs documentation. Assist with Canada–US cross-border shipments, imports and exports. Monitor inbound containers, shipment arrivals and delivery schedules. Follow up on customs clearance, missing documents, freight discrepancies and transportation issues, escalating matters requiring specialist review. Warehouse & Inventory Coordination Communicate daily order requirements and shipping priorities to warehouse employees. Coordinate picking, packing, pallet preparation and dispatch schedules. Maintain inventory records and monitor stock availability. Investigate inventory discrepancies and coordinate stock adjustments through approved procedures. Assist with receiving shipments, inventory reconciliation and warehouse documentation. Coordinate with third-party warehouses in Canada and the United States. Help maintain organized and accurate operational records. General Administration & Team Support Assist with purchase orders, vendor communications and supplier follow-ups. Support basic accounts receivable and accounts payable administration. Review freight invoices and report billing discrepancies. Maintain Excel spreadsheets, reports and operational tracking systems. Assist other departments with customer requests, shipment documentation and urgent administrative work. Identify recurring operational problems and recommend practical improvements. Take on additional related responsibilities as business needs evolve. Qualifications & Experience Required Minimum 2 years of experience in operations, logistics, order management, customer service, supply chain coordination or a related field. Strong organizational skills and ability to manage multiple tasks and deadlines. Excellent written and verbal English communication skills. Proficiency in Microsoft Excel, Outlook, Word and general office applications. Strong attent…