Operations & Logistics Coordinator — Trading

About Us We are a growing U.S.-based meat trading company specializing in the purchase and sale of beef, chicken, pork, seafood products to wholesalers and distributors throughout the United States and the Americas. We work directly with meat packers, suppliers, transportation providers, and wholesale customers to deliver reliable service, competitive pricing, and efficient order execution. As our business continues to grow, we are looking for an experienced, proactive Operations & Logistics Coordinator based in Miami, FL to help manage our daily operations. Position Overview The Operations & Logistics Coordinator will oversee the day-to-day execution of customer orders, freight coordination, shipment tracking, and customer service. This is a hands-on position for someone who can work independently, communicate confidently with U.S. suppliers and customers, negotiate freight rates, resolve problems, and make sound decisions without constant supervision. The ideal candidate has experience in logistics, transportation, supply chain operations, or food distribution. Key Responsibilities Freight & Logistics Request, compare, and negotiate freight rates with trucking companies, brokers, and transportation providers. Schedule and coordinate shipments, pickups, and deliveries. Track shipments and proactively communicate delays or delivery issues. Maintain relationships with reliable carriers and identify opportunities to reduce transportation costs. Coordinate with suppliers, warehouses, carriers, and customers to ensure smooth deliveries. Order Management Coordinate customer orders from confirmation through final delivery. Confirm product availability, pricing, quantities, shipping details, and delivery requirements. Maintain accurate purchase orders, sales orders, shipping records, and related documentation. Follow up with suppliers and customers to ensure orders are processed correctly and on time. Identify and resolve discrepancies involving quantities, documentation, scheduling, or delivery. Customer Service & Problem Resolution Communicate directly with customers regarding order status, deliveries, and service issues. Resolve routine problems involving late deliveries, shortages, rejected shipments, and other operational issues. Coordinate claims, credits, and corrective actions with customers and suppliers. Escalate significant financial, quality, or customer-retention issues when management approval is required. Cost Control & Reporting Monitor freight expenses and identify opportunities to improve shipping efficiency. Track shipment-related costs, claims, credits, and operational exceptions. Maintain accurate records and provide regular updates on order status and outstanding issues. Help ensure that freight and other direct costs are properly recorded for each transaction. Qualifications Previous experience in logistics, freight coordination, transportation, supply chain, or distribution operations. Experience communicating with U.S.-based customers, suppliers, trucking companies, or freight brokers. Strong English communication skills, both written and verbal. Demonstrated ability to negotiate freight rates and resolve operational problems independently. Excellent organizational skills and attention to detail. Strong proficiency with Microsoft Excel, Google Sheets, email, and online business systems. Ability to manage multiple orders, deadlines, and competing priorities. Reliable internet connection and a suitable remote-work environment. Ability to work during U.S. business hours, aligned with Eastern Time. Preferred qualifications Experience in meat, protein, food distribution, refrigerated transportation, or temperature-controlled freight. Familiarity with beef products, wholesale distribution, and shipment documentation. Experience managing customer claims, delivery discrepancies, and freight cost reporting. What Success Looks Like Within the first 90 days, the successful candidate will be expected to: Independently co…

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