Operations & Logistics Assistant
Waste Technology Services
2 days ago
Full-time
On-site
Amherst, New York, United States
$22 - $25 USD hourly
Benefits:
- 401(k) matching
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
We are seeking a detail-oriented and tech-savvy Operations & Logistics Assistant to support our Technical Services Team. Initially this role is responsible for accurately processing orders, supporting customer inquiries, and coordinating across internal teams and external partners to ensure seamless order creation and fulfillment.
This position is ideal for someone with strong communication skills, exceptional attention to detail, and a passion for learning. Over time, the role will evolve to provide broader support to Logistics and Technical Service functions.
Key Responsibilities
Key Responsibilities
- Accurately enter and manage customer orders, ensuring all data is complete and correct.
- Assist in verifying service details such as pricing, shipment data, and order specifications in coordination with internal and external partners.
- Coordinate with internal teams (Operations, Finance, Logistics, Technical Services) to ensure smooth order fulfillment and issue resolution.
- Support account servicing activities by maintaining accurate records and assisting with transaction tracking and reporting.
- Identify and resolve order discrepancies or customer issues, escalating when necessary.
- Maintain organized documentation and ensure data integrity across systems.
- Utilize internal databases and tools to track activity and generate reports.
- Leverage AI tools and automation where appropriate to improve efficiency and accuracy.
- Continuously learn processes and systems to support future involvement in logistics coordination and technical service support.
Required Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- Strong attention to detail and high level of accuracy.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- Exceptional computer skills, including the ability to quickly learn new systems.
- Familiarity with or willingness to learn AI tools and digital automation platforms.
- Ability to multitask and adapt in a fast-paced environment.
Core Competencies
- Communication: Clear, professional, and responsive in all interactions.
- Accountability: Reliable and takes ownership of tasks and outcomes.
- Adaptability: Able to pivot priorities and learn new processes quickly.
- Problem Solving: Proactively identifies and resolves issues.
- Teamwork: Collaborates effectively across departments.
- Attention to Detail: Ensures accuracy in all data entry and reporting.
Growth & Development
This role is designed as a career entry point into Operations and Logistics. High performers will have the opportunity to expand responsibilities into:
- Logistics coordination and shipment tracking
- Technical service team support
- Account management support functions
- Process improvement and automation initiatives
Compensation: $22.00 - $25.00 per hour
Message from the President & CEO
On September 8, 2018, I signed our pledge to operate our business according to the Guiding Principles of Responsible Care® and was immediately struck by lightning. Thankfully, I say this figuratively, yet I use this striking phrase as recognition that my leadership perspective was permanently altered.
My teammates and I pledge to lead WTS in ethical ways that increasingly benefit society, the economy and the environment. This is our just cause. We will never arrive, yet we are amazed by this journey. Responsible Care® lives in our culture, frames our decisions, and is our catalyst for continual improvement.
At WTS, we embrace our Commitment to Health, Safety and Security. To quote our WTS Responsible Care® Policy Statement
“We will provide a safe, secure and healthy work environment for all employees, stakeholders and others working on our behalf. We will protect and safeguard the communities in which we work.”
To our esteemed Stakeholders: Employees, Customers, Neighbors, Regulators, Emergency Responders and yes even to our Competitors: Thank You!
Career Opportunities
WTS is an equal opportunity employer. If you feel like you have what it takes to be part of a hardworking, family-oriented team committed to environmental excellence and sustainability, take a look at our current openings and submit your resume for consideration.