Operations Lead

Company Description

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".

We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development.

Job Description

Link Solutions is seeking an Operations Lead to join our team at Patuxent River, MD.

• Must be a U.S. Citizen 
• DoD Secret Clearance required
• Non-remote (relocation incentive available)

Our Operations Lead will serve as the coordinator for daily service delivery between Tier I and Tier II. You will be responsible for aligning performance with service delivery goals and organizing workforce resources against work requirements.  

Responsibilities: 

• Coordinate and manage service delivery activities across operational environments, ensuring compliance with service level agreements (SLAs). 
• Monitor and report on call performance, workload distribution, and resource utilization, ensuring efficiency and responsiveness. 
• Lead after-action reviews to identify root causes of disruptions and implement corrective measures. 
• Drive continuous service improvement, introducing proven technologies and process enhancements to increase efficiency. 
• Provide leadership, guidance, and mentorship to team leaders and technical staff, fostering a high-performance culture. 

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Qualifications

• Must be a U.S. citizen. 
• Must be able to obtain and maintain an active DoD Secret Clearance.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
• Must have a BA/BS in computer science, information technology, or related fields. 
• Must have at least ten (10+) years of relevant IT Service Management configuration and technical leadership. 

Preferred:

• Active DoD Secret Security Clearance.
• Proficiency with Microsoft Office products.
• Experience creating and modifying documentation for technical processes and procedures.
• Experience working in a Department of Defense (DoD) environment.
• A problem solver and troubleshooter who thrives in resolving complex problems.
• Strong self-starter requiring minimal supervision.
• Excellent communication skills (written and oral) and interpersonal skills.
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Salary Range: $80,000 - $120,000

Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories.

Additional Information

This position is contingent upon the successful acquisition of the government contract and the completion of ongoing negotiations. We anticipate these processes will be completed by June 2026, at which time interviews and offers will be extended upon successful contract award.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.