Operations Host (Seasonal)

Why choose Wheelhouse:

Wheelhouse (formerly the Ford Performance Racing School) fills a unique role between the motorsports and event industries. We are also not a dealership or a race team. We provide once-in-a-lifetime automotive experiences for car enthusiasts through performance driving programs, using performance vehicles (Ford Mustang as well as other manufacturers, makes & models). At Wheelhouse, you can be part of a great team performing exciting work, with an opportunity to continue learning and growing your career.

• Experience a dynamic workplace, immersed in the live action and energy of a racetrack environment
• Play a key role in delivering memorable, one-of-a-kind experiences for others
• Seasonal bonus potential

Job Summary: The Part-Time Seasonal Operations Host is an integral member of the Wheelhouse West Operations Department and serves as a primary point of in-person contact for guests. This position could be up to a 10-17 hour per week position and is expected to last between March 1 – November 30.  This role is highly visible and plays a key part in shaping each guest’s first impression of the company. The operations host actively contributes to delivering a welcoming, professional, and exceptional guest experience at every interaction. They will champion the company’s mission and vision while modeling the company’s values. 

What you will do:

• Perform set up and teardown of internal spaces used for the company driving programs 
• Perform student and guest check-in for programs/receptions
• Handle inbound and outbound front desk calls to assist with inquiries, directions, etc.
• Prepare student awards and manage inventory
• Stock and maintain food and beverage locations for daily program use
• Assist with retail sales and inventory management (stocking, organizing, shipping)
• Protect the moral, legal, and financial well-being of the company. 
• Continually work with other team members to find new and better ways of doing business with an emphasis on safety, accountability, leadership, and guest service
• Other job duties as assigned by management 

Knowledge and Skills:

• Basic computer skills, including familiarity with Microsoft software (Excel, Word, Outlook, etc.) 
• Experience with retail point of sale systems a plus
• Ability to interact well with students, guests, and fellow employees 
• Demonstrate outstanding hospitality in person and over the phone
• Excellent written and verbal communication skills 
• Must be able to make quick, sound decisions that match the company’s values and standards
• Ability to organize and prioritize tasks in the most productive and/or appropriate manner

Expectations:

• Adhere to an event-driven work schedule—with some evenings, weekends, and holidays required
• Adhere to all company policies and procedures
• Professionally represent the company in the community, industry organizations and during events
• Use proper and professional language in the workplace, when interfacing with guests or potential clients and when representing the company in an official capacity
• Show respect for others and maintain a positive attitude
• Maintain current valid driver’s license, clean driving record, pass a background and drug screening

Physical Demands:

• Often required to work long hours when needed, or as business requires (including holidays, nights and weekends)
• Must be able to lift up to 50 pounds
• May be required to work on feet for long periods, and in inclement weather
• Moderate levels of stress may be associated with this position

Language Skills:

• Must be able to communicate in English