Operations Executive

Filltex Inc. is a home textiles company specializing in the design, development, manufacturing, and supply of decorative pillows, sleep pillows, rugs, and other home products to retailers across North America. We are looking for an organized, hands-on Operations Executive to coordinate customer orders, purchasing, production schedules, and shipping. Reporting to the President, you will work closely with our design, production, warehouse, sales, and finance teams to keep orders moving accurately and on time. Key Responsibilities Customer Orders and Retailer Support Process customer purchase orders and verify item details, quantities, pricing, packaging requirements, and shipping dates. Prepare production work orders, including customer SKU/style numbers and distribution centre allocations. Maintain an accurate order tracker and flag changes, shortages, or delays. Coordinate retailer requirements, including labels, routing instructions, shipping appointments, and order documentation. Purchasing and Inventory Prepare supplier purchase orders and follow up on confirmations, production progress, and delivery dates. Coordinate the availability of fabrics, cushion shells, inserts, filling materials, packaging, and labels. Monitor inventory against upcoming orders and identify purchasing requirements. Track inbound shipments and coordinate receiving with the warehouse. Production Coordination Maintain production schedules based on customer shipping windows and material availability. Work with the plant manager to communicate priorities and monitor order completion. Confirm that product specifications, quantities, packaging, and labels match customer requirements. Escalate issues early and follow through on corrective actions. Shipping and Administration Coordinate freight quotes, carrier bookings, pickups, and deliveries within Canada and the United States. Prepare and verify packing lists, bills of lading, commercial invoices, and supporting shipping documents. Confirm carton counts, pallet counts, and distribution centre allocations before dispatch. Provide accurate shipment information to finance for invoicing and maintain complete order records. Improve trackers, procedures, and communication as the business grows. Qualifications At least 3 years of experience in operations coordination, order management, purchasing, logistics, or a related role. Experience in manufacturing, home textiles, consumer products, or supplying major retailers is an asset. Strong Microsoft Excel skills and confidence maintaining detailed order and inventory trackers. Excellent attention to detail, organization, and follow-through. Clear written and verbal communication skills. Ability to manage multiple deadlines and resolve day-to-day operational issues. Familiarity with Canadian and U.S. shipping documentation is an asset. Experience with QuickBooks, ERP systems, EDI, or retailer portals is an asset. What We Offer Competitive compensation based on experience. A varied role with responsibility across the full order cycle. Direct collaboration with company leadership. Opportunities to grow with an expanding North American home textiles business. Pay: $65,000.00 per year Work Location: In person

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