The Whitby Hotel
We are currently recruiting for an experienced and passionate Operations Duty Manager to join our team at The Whitby Hotel.
Working closely with the General Manager and departmental leaders, you will be responsible for overseeing the day-to-day operation of the hotel. This is a hands-on, dynamic role requiring ambition, flexibility, and the ability to adapt to a wide range of operational scenarios across Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen.
Act as a liaison between the General Manager, guests, and the operational teams
Oversee daily hotel operations, ensuring exceptional service standards are consistently delivered
Monitor and maintain service quality across all departments
Ensure the security of the hotel and its guests at all times
Conduct regular health and safety checks and ensure compliance
Handle and manage incidents or accidents involving guests or staff
Build strong, professional relationships with guests
Meet and greet VIP guests and act as their primary point of contact when required
Provide operational support to all departments as needed
Previous experience as a Duty Manager or Head of Department within a 5-star hotel
Excellent communication and interpersonal skills
Exceptional attention to detail with a passion for high standards
Strong leadership and motivational abilities
Resilient, proactive, and solution-focused approach
Previous knowledge of Micros and Opera systems is desirable
FSD and CPR/AED certification or experience is desirable
This is a full-time position. Flexibility is essential, as the role will require weekend coverage and occasional overnight shifts in line with operational needs.
If you thrive in a luxury hospitality environment and are driven to deliver outstanding guest experiences, we would love to hear from you!