Operations Director Primary Care

The Director is responsible for the strategy, delivery, and growth of the assigned service line. The Director shall address and resolve all issues pertaining to practice operations in accordance with established budgets and policies and procedures of the medical group. He/she shall demonstrate visibility and build trust among all medical group team members and with physicians and other health professionals. The Director will manage and develop human resources of the practices, promote the use of information technology and systems, participate in the medical group goals, establish and manage budgets for the service line and integrate new practices into the medical group. The director is responsible for the quality of the program, clinical outcomes, financial outcomes, new services, regional development, referral development, and daily medical practice operations of the service line.

Essential Duties

• Builds key relationships with all significant contacts including practice providers and service line and dyad leaders working closely in a matrix environment that includes hospital leadership, finance and corporate entities.
• Demonstrates visibility and builds trust among team members seeking opportunities to reward and recognize staff and empowering staff to share in decisions that affect their practice.
• Ensure compliance with rules and guidelines related to all regulatory agencies and accrediting organizations including but not limited to DNV and ISO 9001 compliance.
• Establishes service line goals based upon organization's strategic goals and objectives, develops department and practice level goals, work priorities, and workflow efficiencies.
• Identifies opportunities to improve performance, analyzes work processes and removes inefficiencies to reduce re-work and wasted materials/resources in order to provide a positive customer experience and efficient work environment.
• Identify research and implement new clinical programs and services.
• Manages and develops human resources consistent with organizational values, guidelines, and regulatory agencies providing and receiving constructive feedback with team and evaluating performance and competency to perform job duties within prescribed timeframes.
• Manages the fiscal resources of the service line in a manner that is financially responsible and consistent with the overall goals of the organization as demonstrated by efficiently managing resources, labor, services, supplies and materials, and space.
• Performs other duties as assigned.
• Promotes information technology efficiencies demonstrating an understanding of relevant applications used in area of responsibility, examines work processes to identify what can be more effective through technology, uses technology to increase productivity and ensures personal and staff proficiency in use of technology.

Required Experience

• Clinical background and current competence in a Center of Excellence clinical program preferred.
• Seven years experience in business development, strategic planning, managing clinical operations, and/or physician practice management.
• Knowledge of industry and regulatory program policies, procedures, and laws.
• Ability to collect and analyze complex data, evaluates information and systems, and arrives at effective business decisions.

Required Licensure/Education

• MBA, MHA, MSN or Master's Degree in another relevant field or equivalent education and experience.

Employee Health Requirements

Exposure/Sensory Requirements:

Exposure to: 

• Chemicals: N/A 
• Video Display Terminals: Average 
• Blood and Body Fluids: None 
• TB or Airborne Pathogens: None. 

Sensory requirements (speech, vision, smell, hearing, touch):

• Speech: Training/presentations, telephone communication, facilitating meetings. 
• Vision: Read computer screens and printouts, memos, communications, documentation, and literature. 
• Smell: Sensitivity and recognition of odors derived from various cleaning processes, odors generated from malfunctioning equipment. 
• Hearing: Telephone communications, meetings, and equipment operating characteristics. 
• Touch: .Writing and computer entry, filing. 

Activity/Lifting Requirements: 

Percentage of time during the normal workday the employee is required to:

• Sit: 55% 
• Twist: 0% 
• Stand: 20% 
• Crawl: 0% 
• Walk: 20% 
• Kneel: 0% 
• Lift: 0% 
• Drive: 5% 
• Squat: 0% 
• Climb: 0% 
• Bend: 0% 
• Reach above shoulders: 0% 

The weight required to be lifted each normal workday according to the continuum described below:

• Up to 10 lbs: Occasionally 
• Up to 20 lbs: Not Required 
• Up to 35 lbs: Not Required 
• Up to 50 lbs: Not Required 
• Up to 75 lbs: Not Required 
• Up to 100 lbs: Not Required 
• Over 100 lbs: Not Required 

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.): None 

Maximum consecutive time (minutes) during the normal workday for each activity:

• Sit: 240 
• Twist: 0 
• Stand: 20 
• Crawl: 0 
• Walk: 10 
• Kneel: 0 
• Lift: 0 
• Drive: 5 
• Squat: 0 
• Climb: 0 
• Bend: 0 
• Reach above shoulders: 0 

Repetitive use of hands (Frequency indicated): 

• Simple grasp up to 10 lbs. 
• Pushing & pulling Normal weight: 
• Fine Manipulation: Computer keyboard and mouse. 

Repetitive use of foot or feet in operating machine control: None 

Environmental Factors & Special Hazards:

• Environmental Factors (Time Spent): 
• Inside hours: 8 
• Outside hours : 0 
• Temperature: Normal Range 
• Lighting: Average 
• Noise levels: Average 
• Humidity: Normal Range 
• Atmosphere:  
• Special Hazards: 
• Protective Clothing Required: None