Operations Director

JOB TITLE Operations Director JOB SUMMARY The Operations Director is responsible for leading and improving operational performance across multiple business functions, including inventory control, production oversight, sales, purchasing, web sales management, customer service, and other operational areas as needed. In partnership with the owner and department leaders, this role translates company objectives into clear operational priorities, measurable goals, and sustainable processes. This position works closely with the COO to provide cross-functional leadership, establish standards and accountability, evaluate performance through key performance indicators, and drive initiatives that improve efficiency, accuracy, service, and consistency. The Operations Director is expected to identify operational risks and opportunities, lead practical improvements, and develop scalable systems that support the company’s growth while maintaining a lean and effective organization. POSITION QUALIFICATIONS/REQUIREMENTS 5 years or more of experience managing teams in a manufacturing environment or similar. 5 years or more of overseeing multiple operational functions in a manufacturing environment such as inventory control, purchasing, sales, production, logistics, customer service, or related activities. Demonstrated ability to develop, implement, and sustain processes, policies, and Standard Operating Procedures (SOPs) that improves operational efficiency. Strong project management and cross-functional leadership skills with a proven ability to drive initiatives through completion. Proven ability to establish clear expectations, promote accountability, and influence outcomes across departments. Working knowledge of Microsoft Office and QuickBooks and Enterprise Resources Planning (ERP) systems. High school diploma or GED required; associate or bachelor’s degree in business, operations, supply chain, or a related field preferred. PREFERRED SKILLS Excellent attention to detail and accuracy. Strong communication, interpersonal, and leadership skills. Strong analytical, organizational, communication, and problem-solving abilities. Excellent organizational and time-management skills. Ability to analyze operational data and KPIs and translate findings into actionable improvements. Strong understanding of inventory management and purchasing processes. Ability to manage competing priorities, make sound decisions, and maintain follow-through. Ability to identify inefficiencies, assess root causes, and implement practical, sustainable solutions. Strong relationship-building skills with employees, department leaders, vendors, and other business partners. Experience leading cross-functional projects and supporting organizational growth or operational scaling. CORE DUTIES Lead operational performance across multiple departments, including inventory control, purchasing, web sales management, customer service, and other operational areas as needed. Perform cross functional leadership of sales, production and other functions assigned. Translate company goals into operational priorities, measurable objectives, and action plans in partnership with the owner and department leaders. Establish and monitor KPIs, review trends and performance gaps, and provide regular, meaningful reporting and recommendations to leadership. Review financial statements and investigate the root cause to determine solutions for improvement of profitability. Contribute to developing and monitoring annual forecasts and budgets. Set expectations for consistent execution of approved processes and procedures; address recurring gaps and reinforce accountability across departments. Oversee the enforcement of occupational, health and safety standards within the workplace. Mentor and develop department leaders to strengthen leadership capabilities, accountability, and decision-making. Oversee inventory control strategy and execution, including inventory accuracy, cycle counts, stock…

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