Operations / Customer Service Manager

City Bean is a busy, 80% wholesale and 20% direct-to-consumer roasting works company. City Bean specializes in providing delicious coffee and tea to SoCal restaurants, hotels, bakeries, and specialty coffee shops, in addition to other roasting operations. The facility houses a 1926 Probat UG15 and a 1963 Probat G75. There is also a bean shop at the roastery.  We operate in an employee-centered environment with horizontal hierarchy, democratic hiring, kindness, and a 20% after-tax profit sharing program.  More about City Bean Roasters  https://www.citybeanroasters.com/who-we-are 

City Bean Roasters is seeking an Operations & Customer Service Manager - a diverse role where you will wear many different hats to keep our company running smoothly on multiple fronts. No two days will be the same, and we need someone that thrives with juggling responsibilities, taking ownership over projects, managing their time effectively to ensure goals are accomplished on schedule, all the while being the day-to-day customer service contact for our wholesale client base.

Your duties will include, but are not limited to:

• Customer Service
  • Answer phones, email & chat inboxes to resolve inquiries and offer guidance 
  • Receive and process all orders from our wholesale portal and retail website
  • Onboard new wholesale customers and provide ongoing customer support
  • Represent City Bean with professionalism and kindness (a core company value)
     
• Operations
  • Provide support and coordination for our sales, accounting, and production teams
  • Oversee marketing and social media team
  • Project manage various initiatives to foster growth and efficiency
  • Understand and maintain integrity of CB systems (square, squarespace, wholesale portal, shipstation, cropster, quickbooks, etc)
  • Provide basic IT oversight (email systems, phones, hardware)
  • Inventory management / ordering for goods and supplies

Ample training will be provided to ensure success!

Salary range 65k-80k/yr DOE

Additional Qualifications:

• Minimum 2 yrs experience as an operations manager, customer service manager, or hospitality industry general manager
• Appreciation for quality coffee
• Desire to learn, grow and improve
• Empathetic communicator

All your information will be kept confidential according to EEO guidelines.