Revenue Operations Associate

Job Title: Revenue Operations Associate

Location: Los Angeles, CA (5 days on-site/week)

Reporting to: Sr. Manager, Revenue Operations

The Company

Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app.

We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other.

What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants.

We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates — 90%+ in auto service and 85%+ in dental — while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale.

Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence.

Why This Role Matters

Revenue Operations is the backbone of how Sunbit sells. This role directly impacts rep productivity, leadership decision-making, and partner trust.

You won’t be hidden behind dashboards—you’ll be working directly with sales teams and leadership every single week.

The Role

This is a frontline Revenue Ops role for someone who likes being in the mix. You’ll be the connective tissue between Sales, Partnerships, Demand Gen Marketing, and GTM systems—keeping the engine running, fixing what breaks, and making sure leadership has clean, reliable data to make decisions.

If you’re the kind of person who sees chaos and thinks “I can clean this up”, you’ll do well here.

This role sits squarely inside the Revenue Operations team and supports both field and inside sales. You’ll be trusted early, expected to move fast, and relied on heavily.

What You’ll Do

Day-to-Day

• Triage and respond to sales tickets; escalate product or technical issues when needed
• Support reps with GTM tooling questions, and general “how do I…” moments
• Maintain and support GTM tech stack (Outreach.io, Nooks.ai, Clay)
• Partner with Revenue Ops leadership to improve workflows and remove friction for sales through the implementation of AI native tools
• Facilitate onboarding logistics for new hires as it relates to our GTM tech stack

Always

• Handle ad-hoc requests that don’t fit neatly into a box 
• Look for ways to make processes tighter, faster, and less painful for sales

What We’re Looking For

• 2–4 years of experience in Sales Ops, Revenue Ops, Sales Support, Business Ops, or similar
• Self-starter mentality: you don’t wait to be told what’s broken
• Detail-oriented without losing sight of the bigger picture
• Bachelor’s degree required
• Someone who genuinely embodies Sunbit’s value of serving others before self
• Must be comfortable using AI tools

Nice To Haves:

• Experience with Salesforce, Outreach.io, Clay, or Nooks

Cultural Competencies for Success at Sunbit:

• Serve others before self - Service-oriented mindset, Demonstrate empathy and commitment by prioritizing the needs of candidates, hiring managers, and team members, ensuring a seamless recruitment experience that puts people first.
• Own the impact - Take full ownership of the recruitment lifecycle, from sourcing to onboarding, driving results while continuously improving processes to meet hiring goals and business needs.
• Connect genuinely - Build authentic relationships with candidates and hiring managers by listening, understanding unique needs, and representing the company’s values with integrity and enthusiasm.
• Act fast - Respond to candidates and internal team members in a timely manner, Maintain agility by responding promptly to candidates and internal teams, ensuring no delays in the hiring process while balancing quality and efficiency.
• Include always - Collaborate openly and respectfully across departments and with internal stakeholders, ensuring an inclusive hiring process that supports diverse perspectives and fosters a welcoming environment.
• Innovate for good - Continuously seek new tools and methods to streamline the recruitment process, enhance candidate experiences, and support data-driven hiring decisions.

The Perks:

• Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024), #161 on Deloitte Technology Fast 500 list
• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Unlimited PTO
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching 
• Cell Phone Stipend 
• Casual Dress
• Open door policy / Open office floor plan
• Team based strategic planning + Team owned deliverables

How We Pay:

• We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership.
• We are targeting a total annual compensation range of $80,000-$100,000 per year for this role - this includes annual base salary + quarterly bonus plan
• This role will also be granted company equity via stock options

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

Recruitment Fraud Disclaimer

We’ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made.

If something feels suspicious, please contact us at hr@sunbit.com to confirm. We ask that you contact hr@sunbit.com only about potential instances of fraud. hr@sunbit.com does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to hr@sunbit.com directly, and your email about your application will be deleted from our systems.