Operations Coordinator, Returns

Company Overview Riverstone Logistics (RLX) is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform. Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States. We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery. Our people, who we call Extra Milers, bring genuine integrity and care to every mile. If you lead well, communicate with clarity, and want your work to mean something, we want to meet you. If you're looking for a place where people genuinely matter, you've found it. Position Summary The Returns Coordinator supports the site leader to ensure the execution of operational effectiveness of an individual client location under limited supervision. This position ensures the KPIs are met with the proper planning and scheduling of the distribution services. The Returns Coordinator manages inventory returned to the site at the end of motor carrier routes. The Returns Coordinator will spend most of their time in the office or warehouse maximizing the performance of the site. Competencies Ethics & Values Problem Solving Customer Focus Drive for Results Conflict Resolution Functional/Technical Skills Managing & Measuring Work Timely Decision Making Organizing Composure Learning on the Fly Interpersonal Savvy Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Adhere to LEAN six sigma principles throughout the warehouse Following SOPs for the product return and truck check-in process each day Ensuring accuracy with reason codes for each item that is returned to the facility Ensuring timely reporting of returns compliance Ensuring key performance indicators are met Support for activities related to dispatching, routing, and tracking transportation Supporting an environment that fosters open and positive team communication Building a strong rapport with our Motor Carriers and clients Holds Motor Carriers accountable for returned/damaged product and reports findings to site leadership Communicate daily/shift goal of facility and group(s); devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed Performing other duties as assigned Minimum Qualifications (Knowledge, Skills, and Abilities) High School Diploma/GED or equivalent required Strong people and operational management skills Experience utilizing Microsoft Office products (Excel, Teams, etc.) Excellent verbal and written communications skills Excellent interpersonal skills Excellent customer service skills, including conflict resolution Ability to adapt to changes in a fast-paced environment Experience with routing, scheduling, and checking on delivery status Ability to embrace new technology Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ?While performing the duties of this job, the employee is regularly required to move, stand, and bend for long periods of time. Additionally, this role requires the ability to communicate effectively with coworkers and outside stakeholders in person, and from time to time, utilize computer-related messaging. The employee is required to maneuve…

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