Operations Coordinator - Plumbing Services

The Operations Coordinator supports the day-to-day execution of service operations within the Plumbing Services division. This role works closely with field teams, service managers, and internal partners to coordinate scheduling, manage documentation, and support financial and safety processes. Success in this role means keeping work organized, responsive, and aligned with Modern Niagara’s operational standards while enabling field teams to deliver high-quality service to clients.

Why This Role Matters to Modern Niagara

Operations Coordinators play a key role in keeping service operations running smoothly. By ensuring accurate documentation, timely scheduling, and strong communication between teams and clients, this role supports efficient project execution, reliable billing, and positive customer experiences. Their work helps maintain operational consistency while enabling the division to grow and serve clients effectively.

Key Impact / Purpose

• Support efficient service operations by coordinating scheduling, documentation, and administrative processes.
• Strengthen client relationships through responsive communication and effective issue resolution.
• Enable accurate billing, reporting, and compliance by maintaining organized records and operational data.

Duties and Responsibilities

Field & Scheduling Support

• Assist with scheduling and dispatching plumbers, supporting the assignment of quoted work to ensure timely job execution.
• Respond to field team requests, including printing drawings, opening work orders, handling purchase orders, and providing FieldPoint support.
• Prepare and submit Job Hazard Assessments (JHAs), activity permits, and client documentation through platforms such as Avetta and ISN.
• Coordinate with municipal contacts to manage backflow licenses and ensure required reports and repairs are submitted within required timelines.
• Maintain an organized database of backflow prevention documentation and compliance records.

Customer Service & Communication

• Respond to customer inquiries, disputes, and service requests in a professional and timely manner.
• Maintain strong relationships with clients by addressing questions related to scheduling, billing, and service updates.
• Serve as the first point of contact for new clients, ensuring account setup and required documentation are completed prior to job start.

Financial Administration

• Work with billing and accounting teams to resolve invoice discrepancies and client disputes.
• Support account managers and project leads by confirming billing timelines and job costing accuracy.
• Monitor time-and-material and quoted job work-in-progress (WIP) to ensure work orders are closed and invoiced promptly.
• Communicate with clients regarding overdue preventative maintenance visits and scheduling updates.

Documentation & Compliance

• Maintain records related to licensing, Form 1000s, safety training, and equipment calibration for plumbers and plumbing equipment.
• Coordinate the distribution of Toolbox Talks and other safety documentation to field staff.
• Support onboarding activities, uniform and supply ordering, and client-specific documentation requirements.

Contract & Project Coordination

• Track contract documentation, project requirements, and large project assignments.
• Participate in regular internal reviews with service and account managers to monitor open work orders and project status.

Technology & Reporting

• Utilize systems such as FieldPoint and Power BI to track operational metrics, work orders, project progress, and financial indicators.
• Generate and review operational and financial reports to support divisional performance and billing alignment.

Must Haves

• 3+ years of experience in an operations, administrative, or project coordination role.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Experience supporting billing processes, work order management, or service operations.
• A professional, customer-focused approach to working with internal teams and external clients.

Nice to Haves

• Experience in the plumbing, mechanical contracting, or construction industry.
• Familiarity with FieldPoint, Power BI, ISN, Avetta, or similar operational platforms.
• Working knowledge of WIP management, service billing cycles, or safety documentation processes.

This is a replacement position. Expected annual compensation: $60,000 - $70,000

Modern Niagara offers a competitive total compensation package including:

• Performance based bonus opportunities
• Defined Contribution Pension Plan with a generous employer contribution
• Flexible Health and Dental benefits with tiered options to meet the needs of you and your family
• An annual health spending account to support your overall wellness
• 24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services
• A competitive vacation package with additional vacation granted throughout your tenure with the organization.
• Employer Paid Parental Leave Top Up
• Annual Community Day dedicated to volunteering and giving back to the communities where we live and work
• Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others

Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.

About Modern Niagara
Who We Are

Modern Niagara helps building owners, managers, and general contractors meet the mechanical, and electrical needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada’s infrastructure — and on the communities where we live, learn, work, and heal. We build for life.

Our Culture & Values

We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.

Diversity, Equity & Inclusion at Modern Niagara

We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process. If you require accommodation at any stage of the recruitment process, please contact us at careers@modernniagara.com
so we can make appropriate arrangements.

We appreciate every applicant’s interest in joining Modern Niagara. Only those selected for an interview will be contacted.