Operations Coordinator (English and Mandarin)

We are a small Vancouver company selling furniture made by our partner factories in China and shipped to customers across Canada and the US. This is our first operations hire. What you will do Speak with our factories, suppliers and shipping agents in China, in Mandarin. Work with our team in English. Keep the conversation going both ways: take our questions and instructions to our partners, and bring their answers back to us with your own view. Push partners to meet deadlines, and solve problems when things go wrong. Review each order with the factory before we approve it, and make sure it matches exactly what we asked for. Follow up on production: confirm orders, check progress, chase late orders. Work with our quality control contractors in China: give them clear instructions, and solve problems together with them. Work with shipping agents, freight forwarders and carriers so every order ships on time and by the right route. Follow each order from factory to customer. Keep our order records accurate in Shopify and Google Sheets: status, ship dates, tracking. Send a short daily update on where every open order stands. Use AI tools, including Claude Code, in your everyday work. We can show you how. Schedule Remote, with in-person meetings in Metro Vancouver several times a week. Sunday to Thursday. Daytime: internal work and updates with our team. Evening: calls and messages with factories, suppliers and shipping agents during their day in China. About 20 hours a week. It can be more or less depending on how busy we are. You must have Fluent English and Mandarin. You work in English with us (reading, writing and speaking) and in Mandarin with factories, suppliers and shipping agents. WeChat, used daily for work. Experience in production or factory management, ideally furniture, upholstery or another made-to-order product. Experience in logistics management: international freight, shipping agents and forwarders, shipping schedules and routes. Strong problem solving. You stay calm when something goes wrong and find a way through. Firm but polite with partners. You can push a factory or agent to meet a deadline and keep the relationship good. Self-motivated. You keep things moving without being told. Organized and eager. You notice when a number or a date does not add up, and you ask rather than guess. Quick to learn. If you don't know a process or a tool yet, you can pick it up. You live in Metro Vancouver. Your own computer. Nice to have Able to read and review product specification sheets. Experience with AI tools, including Claude Code. Customs and shipping paperwork experience. Terms Independent contractor, not an employee. You invoice us for your hours and look after your own taxes (and GST if it applies). No payroll deductions or benefits. Starts with a 90-day trial. You sign a non-disclosure agreement (NDA). Our partners, suppliers, sources and company processes stay confidential. Up to CAD 30 per hour, depending on experience. Room to grow: the role can grow as the business grows. To apply, send a short note telling us about a time you sorted out a late or wrong order with a supplier: what happened, what you said to them, and how it ended. Pay: $25.00-$30.00 per hour Expected hours: 20.0 per week Work Location: Hybrid remote in Vancouver, BC

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